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ŌURA · 11 hours ago

Senior IT Support Specialist

On-site - San Francisco, California

Full-time

Onsite

Senior Level

$143K/yr - $169K/yr

6+ years exp

Oura is a company dedicated to empowering individuals to understand and improve their health through innovative products like the Oura Ring. They are seeking a Senior IT Support Specialist to provide high-quality technical support and enhance the employee experience for their global workforce, primarily from their San Francisco office.

Health Wellness & Fitness

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide end-to-end technical support across macOS, Windows, networks, conference room technology, SaaS platforms, and identity systems

Deliver professional, empathetic deskside and remote support, from Oura’s San Francisco office

Support office buildouts, expansions, and ongoing IT infrastructure improvements

Manage conference room AV and unified communications to ensure seamless hybrid collaboration

Handle IT incidents and request escalations efficiently, ensuring timely resolution and high service quality

Maintain internal and user-facing documentation to support consistency and scale

Partner with global IT counterparts to align processes across regions

Oversee physical asset management and hardware inventory accuracy to ensure equipment availability for new hires and replacements

Support new hire onboarding sessions, covering IT services, policies, and best practices

Help maintain a positive first-day experience for new employees

Collaborate with the IT Support Manager on operational and technical improvement initiatives

Identify recurring issues and deliver improvements to enhance reliability and reduce friction

Utilize MDM tools for troubleshooting and device lifecycle support

Provide support for key platforms, including Google Workspace, Slack, Miro, and Okta

Share technical expertise with teammates to strengthen the support function

Document solutions, best practices, and SOPs to promote a scalable support model

Act as a champion for service quality, upholding responsiveness, empathy, and reliability in all support interactions

Qualification

MacOS supportWindows supportMDM/UEM platformsITSM processesSaaS supportNetworking fundamentalsCustomer serviceCommunication skillsTeamworkProblem-solving

Required

6+ years of IT Support or IT Administration experience in fast-paced, high-growth environments

Strong troubleshooting skills across macOS, Windows, and Linux

Proven track record delivering high-quality deskside support with exceptional customer service

Ability to mentor and guide fellow support team members

Solid understanding of networking fundamentals, device management, SaaS platforms, and identity systems

You remain cool under pressure and bring a collaborative, solution-oriented attitude to high-stress situations

You are driven by a genuine desire to help others and improve their daily work experience

Deep expertise in modern IT support across macOS and Windows, including troubleshooting, endpoint management, networking fundamentals, and SaaS support

Hands-on technical support experience with MDM/UEM platforms (e.g., Mosyle, Intune) and Identity/SSO environments (Google Workspace, Entra ID)

Strong proficiency in ITSM processes, including incident, request, and asset management best practices

Ability to diagnose technical issues and drive them to resolution independently with high accuracy and urgency

Excellent communication and customer-empathy skills, with the ability to translate technical topics for non-technical users

A proactive, ownership-driven mindset with a commitment to continuous improvement, reliability, and teamwork

Frequently moves/transports equipment weighing up to 50 pounds

Benefits

Competitive salary and equity packages

Health, dental, vision insurance, and mental health resources

An Oura Ring of your own plus employee discounts for friends & family

20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off

Paid sick leave and parental leave

Company

ŌURA

Glassdoor4.4

Oura is an award-winning, fast-growing startup that helps people get up close and personal with their health.

Founded in 2013

San Francisco, California, US

501-1000 employees

https://ouraring.com/how-it-works

H1B Sponsorship

ŌURA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (6)

2023 (4)

2022 (3)

2021 (3)