Case Lead jobs in United States
cer-icon
Apply on Employer Site
company-logo

Magna Legal Services ยท 4 weeks ago

Case Lead

positionGreater Houston
timeFull-time
remoteOnsite
seniorityMid Level
money$15/hr - $17/hr

Magna Legal Services provides end-to-end legal support services to law firms, corporations, and governmental agencies throughout the nation. They are seeking a detail-oriented and proactive Case Lead to oversee the administrative process of retrieving requested records for clients, ensuring timely retrieval and submission while managing communication with custodians.

ConsultingInformation TechnologyLegal

Responsibilities

Manage inbound and outbound calls in a professional and timely manner
Maintain accurate records of all communications in our call center database
Process and match custodian invoices with open orders, retrieving all supporting documents to authorize payments via portals, email, or mailed checks
Communicate with custodians regarding record discrepancies, payment inquiries, and other related issues
Retrieve records and ensure their proper submission to the production department
Expedite record requests efficiently through phone, email, or online portals
Identify and resolve issues that may arise during the record retrieval process
Perform other administrative and case-related tasks as assigned

Qualification

Phone communicationRecord-keeping accuracyMicrosoft OutlookMicrosoft WordMicrosoft ExcelMultitaskingMR8 softwareProblem-solvingActive listening

Required

Strong phone and verbal communication skills with active listening abilities
Excellent attention to detail and accuracy in record-keeping
Ability to multitask, prioritize tasks, and manage time effectively
Proficiency in Microsoft Outlook, Word, and Excel
Strong problem-solving skills and ability to work efficiently in a fast-paced environment
Ability to commute to the office in Houston, TX

Preferred

Experience with MR8 software is a plus

Company

Magna Legal Services

twittertwittertwitter
company-logo
Magna Legal Services is a legal services company specializing in legal support services.
dateFounded in 2007
location
Philadelphia, Pennsylvania, USA
people-size501-1000 employees
web-link
http://magnals.com

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
Audax Private DebtCIVC Partners
2022-10-19Acquired
2020-01-22Debt Financing
2018-12-05Private Equity

Leadership Team

leader-logo
Mark R. Williams
Chief Executive Officer & Member of Board of Directors
linkedin
leader-logo
Tony Vaglica
CEO
linkedin

Recent News

PRWeb
Magna Legal Services Joins Forces with Pipkins Investigations
2025-09-22
PRWeb
Magna Legal Services Named a 2025 "Best Of" Winner by The Recorder
2025-06-28
PRWeb
Magna Legal Services Merges with EveryWord to Expand National Footprint in Court Reporting and Litigation Support
2025-05-08
Company data provided by crunchbase