RICOH COLOMBIA · 4 weeks ago
Printer Technician
New Orleans, LA
Full-time
Onsite
New Grad, Entry LevelRicoh is an integrated solutions provider that empowers digital workplaces. The Field Representative I, Services Onsite Technician is responsible for the daily support, service, repair, and availability of RICOH-managed devices, ensuring exceptional customer service and technical support.
Information Technology & Services
Responsibilities
Monitor device service and supply alerts daily; respond and resolve service requests to meet service level agreements
Perform full servicing and repair procedures, including troubleshooting, diagnostics, installation, component replacement, device “hot swap,” removal, and retrofits
Utilize remote support resources to resolve issues and minimize dispatch
Escalate issues to Level 2 and technician resource support as necessary
Perform installations, set up IP addresses, download printer drivers, and provide customer training
Document all service activity using OFSC and other applications when applicable
Replenish and replace consumables and supplies at assigned locations
Manage parts, supply, and asset inventories accurately
Monitor and return unused/excess RICOH-owned supplies as PAR levels dictate
Adhere to IMACD process and communicate statuses promptly
Demonstrate technical expertise and strong customer relations
Achieve productivity levels aligned with workload and experience
Proactively communicate problem resolution status to customers
Provide regular fleet status and performance updates to Service Delivery managers
Follow all RICOH and customer safety/security measures
Perform meter reads or captures for accurate billing
Travel between customer buildings and locations within a specified area
Manage device inventory and spares; ensure records and mapping are up-to-date
Complete technical training on new equipment as assigned
Support equipment training, inventory, and implementation efforts
Complete administrative tasks accurately and on time
Exhibit professional appearance and positive demeanor
Perform other duties as assigned
Qualification
Required
High School Diploma (or equivalent)
Valid state driver's license and minimum auto insurance coverage per company policy (position requires extensive use of personal car)
Working knowledge of electro-mechanical devices, electrical circuitry, electronics, and digital competency
Methodical approach to problem-solving
Strong interpersonal and verbal communication skills
Excellent customer service skills, including follow-up for issue closure
Ability to read and comprehend technical manuals, parts books, and relevant publications
Ability to troubleshoot and determine servicing needs using pre-established guidelines
Preferred
Additional education preferred
Completed classes and experience in computers, electronics, mechanics preferred
IT Help Desk Support experience (application & hardware support) preferred
Benefits
Choose from a broad selection of medical, dental, life, and disability insurance options.
Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually
Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Company
RICOH COLOMBIA
Ricoh es una compañía global de información y tecnología construyendo sobre la base de nuestro legado de innovación en un nuevo mundo del trabajo.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase