Level99 Entertainment · 1 month ago
Guest Experience Ambassador
Natick, MA 01760
Full-time
Hybrid
Entry Level
$18/hr - $21/hr
1+ years expLevel99 Entertainment is a real-world gaming venue designed for adults, offering a variety of mental and physical challenges. The Guest Experience Ambassador will play a crucial role in ensuring high standards of customer service and hospitality by responding to guest inquiries, resolving issues, and maintaining positive relationships with guests and staff.
Recreation
No H1B
Responsibilities
Respond promptly and professionally to guest inquiries through phone, email, and live chat, making sure to provide accurate information and solutions that meet their needs
Create positive connections with guests by actively listening, showing empathy, and genuinely caring about their concerns
Investigate and solve guest issues, taking ownership and following through until resolution. If needed, escalate complex cases to the appropriate team members or supervisors
Become an expert on Level99’s offerings, staying up-to-date on new challenges, events and daily operation and using that knowledge to address guest questions and provide recommendations
Maintain accurate records of guest interactions, including inquiries, complaints, and resolutions, ensuring guest profiles and databases are up-to-date
Work closely with management to share guest feedback
Continuously identify areas for improving Guest service processes, suggesting solutions to enhance the overall guest experience
Maintain a positive, upbeat, pro-active attitude and inspire the same in co-workers
Other duties, as assigned
Qualification
Required
Previous experience in customer service, events, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Strong project management skills with the ability to supervise multiple projects
Proactive problem solver with a passion for optimizing the Level99 Customer Experience
Ability to work a flexible schedule based on business needs which will include days, nights, weekends and holidays as well as emergency responsiveness as required. Note the training period will be full-time, though the role is part-time
Able to work with all management teams to insure optimal communication
Ability to work well under pressure in a fast paced, ever changing work environment
A positive, joyful, upbeat and energetic attitude – leading by example
Preferred
Customer Support & Client Services Occupations: 1 year (Preferred)
Embraces new technology and its implementation into our operation, with specific knowledge in, but not limited to, Microsoft Office, Tripleseat, Toast POS, G Suite, or similar
Company
Level99 Entertainment
Level99 is a sprawling adult playground with 50+ life-sized mini games and challenges where you’ll dodge axes, crack puzzles, and outsmart obstacles.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$50MKey Investors
Act III Holdings
2025-09-09Private Equity· $50M
Recent News
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