Aircall · 1 day ago
Information Security Manager
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$180K/yr - $200K/yr
8+ years expAircall is a unicorn AI-powered customer communications platform used by over 22,000 companies worldwide. They are seeking an experienced Information Security Manager to lead the company's information security strategy, governance, and risk management practices, ensuring alignment across security, IT, privacy, and product teams.
AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP
Responsibilities
Develop and maintain the company-wide security strategy, policies, and governance frameworks
Ensure ongoing compliance with SOC 2, GDPR, NIST
Determine in conjunction with the other security stakeholders the company’s strategy to pursue additional certifications) and other relevant global security standards (e.g., ISO 27001)
Participate in building the Governance, Risk & Compliance (GRC) function, aligning with privacy, compliance, and enterprise risk function; maintaining and executing against a risk matrix
Ensure that each branch of Information Security (Product Security, IT Security, GTM, Vendor Due Diligence, Customer facing topics; Governance, Policies & Audits) is performing its responsibilities effectively and operating in a coordinated manner
Lead enterprise-wide security risk assessments, gap analyses, and mitigation planning
Partner closely with Legal/Privacy on regulatory obligations, including GDPR, data residency requirements, and incident reporting
Oversee vendor risk management and security due diligence, ensuring consistent assessment standards and cross-functional alignment
Build and manage a scalable vendor security program, including due diligence, remediation, and monitoring
Maintain and refine incident response policies, workflows, roles, and communication procedures
Coordinate cross-functional participation during security events, ensuring documentation, communication, and post-incident reporting
Serve as the point of escalation for major security events
Ensure clear reporting lines, accountability, and coordination between IT Security and Engineering/Product Security
Work closely with IT, Product, Engineering, and Data teams to embed security-by-design throughout the development lifecycle
Manage dotted-line reporting relationships with Security Engineers and IT team members, ensuring unified strategic direction while respecting functional dependencies
Represent Information Security to the Board, Audit Committee, customers, and regulators, as needed
Lead company-wide security training and awareness initiatives
Promote a security-first culture across all functions, ensuring employees understand their role in protecting company and customer data
Qualification
Required
8+ years of experience in Information Security, including security governance or GRC leadership roles within SaaS or cloud based companies
Deep knowledge of SOC 2, ISO 27001, NIST, GDPR, and modern security frameworks
Hands-on experience with GRC platform (Drata, One Trust, Vanta etc.)
Experience leading cross-functional initiatives and managing multiple stakeholders
Experience with risk management, vendor security, and policy development
Proven ability in dealing with incident response and security operations
Strong communication skills, with experience presenting to executives or boards
Benefits
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
Wellness, commuter, and childcare reimbursements
Generous parental leave policy
Company
Aircall
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools.
501-1000 employees
H1B Sponsorship
Aircall has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (3)
2023 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$225.55MKey Investors
HubSpot VenturesGoldman Sachs Asset ManagementDTCP
2022-02-23Series Unknown
2021-06-23Series D· $120M
2020-05-27Series C· $65M
Leadership Team
Scott Chancellor
Chief Executive Officer
Pierre-Baptiste Béchu
VP of Communications Platform
Recent News
2025-12-05
2025-12-04
Company data provided by crunchbase