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Aircall · 1 day ago

Account Manager - San Francisco

San Francisco, CA

Full-time

Hybrid

Mid Level

$80K/yr - $98K/yr

Aircall is a unicorn AI-powered customer communications platform that is redefining customer engagement. As an Account Manager, you will be responsible for driving customer success and revenue growth through strategic relationship management and identifying opportunities for expansion within your portfolio.

AnalyticsCall CenterCloud Data ServicesCRMEnterprise ApplicationsSaaSSoftwareTelecommunicationsVoIP

Responsibilities

Own NRR: Manage the full post-sale lifecycle — driving renewals, expansions, and churn mitigation to deliver predictable and profitable growth

Drive Growth: Identify and activate growth opportunities within your portfolio, prospecting into new subsidiaries, use cases, and additional SKUs to unlock untapped potential

Target Strategically: Prioritize high-potential accounts that may have low spend today but represent strong expansion opportunities, developing long-term growth plans

Prospect and Outbound: Run proactive outreach within your base to expand relationships and identify new value creation opportunities

Develop Stakeholder Maps: Build and maintain multi-layer relationships — from daily users to senior decision-makers — ensuring alignment, sponsorship, and retention

Sell Competitively: Position Aircall’s value head-to-head against competitors, with a clear understanding of how our solutions address each customer’s unique business needs

Negotiate and Close: Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success to close revenue and foster loyalty

Manage Pipeline & Forecast: Maintain an accurate pipeline of renewal and expansion opportunities and deliver consistent, data-driven NRR forecasting

Partner for Adoption: Collaborate closely with your Customer Engineering counterpart to ensure customers achieve adoption milestones and measurable outcomes

Champion the Customer Voice: Surface insights, pain points, and product feedback that inform Aircall’s product roadmap and go-to-market strategies

Shape Local Strategy: Share learnings across teams to enhance customer experience and strengthen regional growth initiatives

Qualification

SaaS Account ManagementConsultative SalesNegotiationCustomer SuccessAccount Expansion StrategiesAnalytical SkillsResilienceCustomer AdvocacyProactiveDetail-oriented