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Intelas · 7 hours ago

HTS Regional Director of Operations

New York, NY

Full-time

Onsite

Director/Executive

$170K/yr - $180K/yr

10+ years exp

Intelas is seeking an experienced HTS Regional Director of Operations to oversee regional operations and ensure client satisfaction. The role involves managing audits, increasing revenue, and maintaining high standards of service delivery while leading a team of managers and technicians.

Hospital & Health Care

Hiring Manager

Ashley Vavrock

Responsibilities

Serve as temporary interim Regional Vice President during their absence

Responsible for successful audits from The Joint Commission or DNV process

Controls successful new accounts and program start-ups

Increase regional revenue and/or operating profit contribution

Maintains an awareness of the competition and market conditions

Coordinates with other functional areas for resale, reassessment and rebid process

Approves costing in the sales/survey process

Conduct high quality Quarterly Business Review

Assist in developing and/or monitoring a district/unit business plan

Lead and report in accordance with corporate goals for growth, security, and continuity of the respective agreement

Implement KPI improvement strategies

Maintain compliance on company ISO:13485 certification standards/QMP policies and requirements

Ensures company and client capital assets are maintained in first class working condition

Effective establishment of the Service Delivery Plan by asset

Responsible for the C-Suite client relationship, client satisfaction, and client retention

Communicate current capabilities, new programs and revenue expansion to client

Represent the company on various hospital committees to ensure safe and effective equipment operation to the contract specifications

Provide input on client capital replacement strategies for medical equipment and the maintenance requirements

Respond expeditiously to calls from clinical departments, and customers to evaluate and rectify valid operator complaints and concerns

Display effective client service in accordance with client satisfaction survey protocol

Participate in regional succession and backfill planning

Mentor and train assigned managers on administrative and personnel matters

Provide leadership and managerial oversight to direct reports, as assigned, maintaining optimum productivity, quality, and efficiency

Participate in the hiring process to meet staffing objectives

Mentor and train junior biomedical equipment technicians with in-service educational training on proper use and maintenance of equipment

Responsible for productivity and staffing that is appropriate to the account(s)

Provide recognition for employees when programs are implemented with success

Responsible for coordinating engagement survey action plan

Provide recognition for employee when programs are implemented with success

Manage disciplinary issues and other employee relations concerns with guidance from Human Resources

Complete annual employee performance evaluations, competency assessments, training plans, and merit increases on a timely basis

Responsible for preparation and implementation of specific development and training specific plans for region and key high potential management personnel

Execute the client contract and issue timely amendments for change orders

Coordinate with regional leadership for MCC opportunities

Review long term full year forecast quarterly

Review accounts for flash/close meeting monthly with variance documentation

Develop recovery plan when financial goals are not met

Ensure account accruals for liabilities and revenue

Responsible for account collections

Approve high dollar parts/demand and vendor contracts within budgeted levels

Approve capital requests within budgeted levels

Accountable for all reverse supply chain activity (returns, credits, tax)

Qualification

Clinical Engineering ManagementHealthcare AdministrationTechnical Discipline DegreeHospital Equipment ServicingMultiple Location ManagementClient Relationship ManagementEmployee TrainingLeadership