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Health First · 2 weeks ago

Patient Financial Advocate - Oncology

Melbourne, FL

Full-time

Onsite

Entry Level

2+ years exp

Health First is dedicated to diversity and inclusion, and they are seeking a Patient Financial Advocate to support patients and families by answering questions regarding their insurance benefits and providing assistance with financial resources. The role involves cultivating relationships with patient assistance programs, serving as a liaison between patients and financial assistance programs, and addressing various financial needs for patients and families.

Health CareHealth InsuranceHome Health CareHospitalMedical DeviceWellness

Responsibilities

Develop an understanding of current health insurance and medical prescription benefit coverage and apply that knowledge to support patient care

Cultivate relationships with patient assistance programs to secure funding for medications and treatments, e.g., manufacturer programs and/or other assistance program’s relationships

Serve as a liaison between patients, physicians, advocacy funded programs and other financial assistance programs

Assist with program enrollment and process applications by completing applications with patient information with complete confidentiality. Enroll members on-site or by calling patients or designated family members

Serve as a liaison between the business office and patients for all billing questions and concerns

Address problems and concerns related to medical and/or other financial needs for patients and families. This includes but is not limited to assistance with medications, transportation, nutrition, utilities, rent, etc

Navigate multiple systems to ensure the resources provided best fit the patients’ needs

Provide information to patients and families regarding their medical prescription benefits, including out-of-pocket costs

Maintain professional relationships and convey information to authorized individuals

Maintain files, process incoming calls, emails and provide other general support to patients and providers

Resolve problems/issues correctly and independently

Qualification

Healthcare experienceMicrosoft Office proficiencyMedical Benefit TerminologyPatient financial assistanceCommunication skillsCritical thinking skillsTeamworkCollaborationOrganizational skillsAdaptability