EcoShield Pest Solutions ยท 1 day ago
Customer Service Manager
Frederick, CO
Full-time
Onsite
Mid Level
$55K/yr - $60K/yr
3+ years expEcoShield Pest Solutions is one of the fastest-growing pest control companies in the country, dedicated to creating exceptional experiences for customers and employees alike. The Customer Service Manager will lead a team of Customer Service Representatives, ensuring that customer service standards are met and operational efficiency is maintained.
Environmental Services
Responsibilities
Plan, coordinate, and supervise the activities of the Customer Service Representative(s), ensuring customer relationships are maintained and operational objectives are met
Identify customer trends and operational inefficiencies, collaborating with leadership to resolve issues and improve service delivery
Oversee regular audits of the CRM system to ensure compliance with business and regulatory standards, while providing coaching and support to team members for continuous development
Assist with appointment scheduling, customer follow-ups, escalations, hiring, and training of the local Customer Service Team, and ensure team members are up to date on company policies and services
Qualification
Required
High School Diploma or GED
Must have 2+ years of customer service and/or conflict resolution experience
1+ year of customer service management experience
Ability to use computers and telephone systems is essential
Preferred
Pest Management Software Systems experience
Benefits
Paid sick and vacation time along with 10 company-paid holidays
Comprehensive medical, dental, and vision insurance options, including a Health Savings Account (HSA).
Short-term and long-term disability coverage, plus voluntary life insurance.
401(k) with a competitive match: 100% of the first 3% contributed and 50% of the next 2%.
Access to the Employee Assistance Program (EAP)
Discounted pest control services for employees and their friends/family.
Company
EcoShield Pest Solutions
At EcoShield, we care about our customers, our communities, and our employees.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Austin Victors
Partner
Ethan Bodtker
Partner
Company data provided by crunchbase