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Merchology · 2 weeks ago

Learning and Development Specialist

Plymouth, MN

Full-time

Hybrid

Mid Level

$68K/yr - $75K/yr

3+ years exp

Merchology is a leading eCommerce retailer in B2B sales of co-branded merchandise. They are seeking a Learning and Development Specialist to design and deliver training programs that enhance employee skills, engagement, and performance while supporting core HR activities.

FashionProduct DesignRetail

Responsibilities

Lead the design, development, and delivery of scalable training programs that support all functions of the organization, including onboarding, systems training, professional skills, leadership development, and company processes

Update and create training content from scratch, including presentations, facilitator guides, eLearning modules, videos, job aids, and assessments

Maintain a consistent and engaging new-hire onboarding experience; manage onboarding schedules, tools, and tracking

Partner with department leaders to conduct training needs assessments and identify skill gaps across the organization

Evaluate the effectiveness of training programs using metrics, feedback, and performance outcomes; implement continual improvements

Ensure training materials stay up to date with business processes, system enhancements, and organizational priorities

Support and administer the Learning Management System (LMS) within Paylocity (Merchology’s HRIS), including course setup, assignments, reporting, and compliance tracking

Provide coaching, guidance, and support to leaders and SMEs who deliver or develop training content

Serve as a resource for employees and managers with questions about benefits and HR policies; assist in benefits education during onboarding and throughout the year

Support employee engagement initiatives, culture programs, and company events

Assist with HR compliance initiatives such as policy updates, training requirements, and documentation practices

Participate in employee relations intake or research

Help maintain accurate employee documentation and HRIS data as needed

Collaborate with the People Team on DEI, wellness, communication, and recognition programs

Qualification

Training program designLearning Management SystemData analysis for trainingELearning toolsMicrosoft Office proficiencyMultitaskingCommunicationProject managementRelationship building

Required

Bachelor's degree or equivalent experience

3+ years' experience in learning & development, training, HR, or a related field

Demonstrated ability to design training from scratch (not just deliver)

Experience facilitating training for groups of all sizes and levels

Comfortable analyzing training effectiveness and using data to recommend improvements

Strong proficiency in Microsoft Office products, especially Power Point and Excel

Strong proficiency in an LMS within an HRIS (e.g., Paylocity)

Excellent communication (written and verbal) and presentation skills

Ability to build relationships across departments and influence without authority

Strong organization, project management, and documentation skills

Able to multitask in a fast-paced, team environment. Must be capable of effectively managing and prioritizing individual projects, deadlines, and tasks