Xanterra Travel Collection · 1 month ago
Switchboard Operator - Grand Canyon South Rim
Grand Canyon Village, AZ
Full-time
Onsite
New Grad, Entry Level
$15.75/hr - $15.75/hrXanterra Travel Collection operates in Grand Canyon National Park, providing hospitality services. They are seeking a Switchboard Operator to manage calls, alarms, and radio communications, ensuring exceptional guest service while adhering to established policies and procedures.
Hospitality
Responsibilities
Continually focus on providing exceptional guest service as a primary goal, both in how work is conducted and when interacting with guests
Process calls, respond to alarms and handle radio communication and other basic switchboard operations following Switchboard policy and procedures
Possess a good working knowledge of all alarms and the ability to handle an emergency situation calmly and efficiently
Provide Xanterra South Rim property information to callers following Switchboard policy and procedures
Use professional discretion when divulging information and activities to callers
Multitask by monitoring multiple radio frequencies; processing telephone calls; and log relevant notes for fire, medical, and security incidents
Other duties as assigned
Qualification
Required
Excellent verbal communications skills, and professional telephone etiquette
Ability to maintain a calm professional demeanor under potentially stressful and/or emergency situation(s)
Ability to learn fire alarm systems, and ability to read fire alarm panels
Ability to effectively learn and utilize two-way radio communications and pagers
Ability to work any shift for a 24/7 operation; morning, evenings & overnight shifts
Preferred
Previous telephone switchboard operator, PBX, dispatch or front desk experience helpful
Benefits
Medical, Dental, Vision
Paid Time Off and Holidays
Disability Insurance
401k with match
Life and AD&D Insurance
Employee Assistance Program
Wellness Programs
Learning and Development Programs
Company
Xanterra Travel Collection
Xanterra Travel Collection is the largest operator of lodges, restaurants, and other concessions at national and state parks in the United States.
Founded in 1876
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Lonnie Clark
Chief Financial Officer
Timothy Schoonover
Chief Operating Officer, Hospitality
Recent News
2025-12-05
San Diego Union-Tribune
2024-11-12
Company data provided by crunchbase