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Discount Tire · 1 day ago

Network Operations Center (NOC) Leader

Scottsdale, AZ

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Discount Tire is a company that has been growing for more than 60 years, and they are seeking a Network Operations Center (NOC) Leader to manage their 24x7 operations. The role involves leading network operations, ensuring stability and performance across retail and corporate networks, and managing a global team of network engineers.

AutomotiveLogisticsRetail

H1B Sponsor Likely

Hiring Manager

Grant Wills

Responsibilities

Lead and manage a 24x7 Network Operations Center, ensuring continuous monitoring, incident response, and service restoration across retail and corporate environments

Own operational responsibility for the enterprise network spanning ~1,300 stores, corporate offices, data centers, cloud connectivity, and WAN services

Manage and develop a global team of ~15 network engineers, including both onshore and offshore resources, ensuring clear accountability, skills development, and effective shift coverage

Establish, track, and continuously improve core NOC metrics, including but not limited to: + MTTR (Mean Time to Repair) + Incident volume and recurrence + SLA/SLO adherence + Change success rate + Alert quality and noise reduction

Design and implement repeatable operational processes, runbooks, and escalation models to improve reliability and reduce operational risk over time

Drive a shift from reactive to proactive operations through trend analysis, problem management, and root-cause elimination

Serve as the primary operational interface between: + Network engineering + Security and firewall teams + Cloud teams + Vendors, carriers, and managed service providers

Lead vendor and service provider performance management, including SLAs, OLAs, and operational governance

Partner with network architecture and engineering teams to ensure new designs are operationally sound, supportable, and scalable

Support major initiatives such as SD-WAN, NaaS , AI-assisted operations, and network modernization, ensuring operational readiness and adoption

Ensure proper change management, incident management, and communication practices are followed, particularly during high-severity events

Provide clear, concise executive reporting on network health, risks, and improvement initiatives

Qualification

Network Operations Center (NOC)Enterprise WAN/LANCisco Certified Network Professional (CCNP)Cisco Certified Network Associate (CCNA)ITIL/ITSM practicesCloud connectivityPeople managementProcess designExecutive communication

Required

This position requires a minimum of eight years progressive network infrastructure experience

Proven experience leading a 24x7 NOC or large-scale network operations organization

Strong understanding of enterprise WAN, LAN, SD-WAN, cloud connectivity, and retail network environments

Demonstrated ability to manage distributed teams (onshore/offshore) effectively

Deep familiarity with NOC metrics, ITIL/ITSM practices, and continuous improvement frameworks

Ability to translate technical data into operational insights and executive-level communication

Balanced skill set across leadership, people management, technical understanding, and process design

Experience working with network vendors, carriers, and managed service providers

This position requires a Bachelor's degree in Computer Science, information Technology, IT Engineering or related field or equivalent work experience

Cisco Certified Network Professional (CCNP) is required

Cisco Certified Network Associate (CCNA) is required

Company

Discount Tire

Glassdoor3.9

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Founded in 1960

Scottsdale, Arizona, USA

10001+ employees

http://www.discounttire.com/dtcs/home.do

H1B Sponsorship

Discount Tire has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2023 (1)