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Addison Group · 4 days ago

Payroll and HR Support Specialist

Philadelphia, PA

Full-time

Hybrid

Entry, Mid Level

$50K/yr - $57K/yr

2+ years exp

Addison Group is seeking a Payroll and HR Support Specialist to join their team. This role involves providing advanced support on payroll, HR, and timekeeping issues while training clients and internal staff on UKG Ready functionalities.

Information TechnologyRecruitingStaffing Agency

Growth Opportunities

Responsibilities

Update technical requirements in the UKG Ready (Kronos) system for operations and clients

Provide advanced support to clients and internal staff on complex payroll, HR, and timekeeping issues

Train clients and internal staff on UKG Ready functionalities

Handle and complete support requests efficiently

Research and resolve issues promptly, while communicating status updates and estimated completion times clearly to clients

Troubleshoot technical challenges, including PTO, TLM, Advanced Scheduler, Onboarding, Recruiting, Checklists, Workflows, Benefit Enrollments, and more

Qualification

UKG Ready (Kronos)PayrollHubSpot CRMExcelHCM systemsAttendanceRest APIInterpersonal skillsCreative problem-solvingCommunication skills

Required

At least 2+ years of hands-on experience using and supporting UKG Ready (Kronos) in timekeeping, payroll, and/or HR

Proficiency with HubSpot CRM

Proven ability to utilize various resources for researching and resolving basic to complex inquiries

History of managing multiple simultaneous support cases in an organized manner

Demonstrated consistent productivity and exceeding expectations with clients and team members

Track record of delivering high-quality service under any circumstances

Minimum 2 years of experience in Payroll, TLM, and HRIS

Excellent and prompt attendance is essential

Strong interpersonal skills with insightful communication

Willingness to embrace advanced training to continuously improve

Solid knowledge of Excel and Word

Ability to work overtime as needed

Understanding and experience with profile-based configuration in HCM systems

Creative problem-solving skills, including 'thinking outside the box' and testing 'what if' scenarios without risking service interruptions or existing functionality