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Chase · 3 weeks ago

Client Service Analyst - Franchise Account Support

2118 E Elliot Rd, Tempe, AZ, 85284, US

Full-time

Onsite

New Grad, Entry Level

Chase is a leading financial services firm, and they are seeking a Client Service Delivery Analyst to enhance their service center operations. The role involves providing exceptional customer service, addressing client inquiries, processing transactions, and collaborating with internal stakeholders to improve operational efficiency.

BankingFinancial Services

Responsibilities

Process client transactions accurately and efficiently, leveraging your developing knowledge of our products and services

Address client inquiries and troubleshoot issues, applying your understanding of our operating procedures and your developing skills in digital literacy and process automation

Participate in the end-to-end change management process, applying your beginning proficiency in change management to influence others and mitigate stakeholder impact

Qualification

Customer service operationsTransaction processingProblem-solving techniquesAI/ML technologiesProcess improvement initiativesCultural intelligenceData & tech literacyChange managementCybersecurity best practicesQuantitative reporting

Required

Knowledge or equivalent expertise in customer service operations, with a focus on transaction processing and troubleshooting

Demonstrated ability to establish productive working relationships with internal stakeholders, with a focus on driving mutually beneficial outcomes

Experience in using problem-solving techniques to identify and resolve issues, with a focus on improving operational efficiency

Preferred

Proficient in leveraging AI/ML technologies and implementing automation tools to enhance client solutions, streamline processes, and improve efficiency

Proficient in driving continuous and process improvement initiatives to ensure high-quality client experiences

Developing ability to apply cultural intelligence and data & tech literacy for effective engagement with diverse clients and innovative solutions

Beginning knowledge of cybersecurity best practices to protect client data, with developing skills in quantitative reporting for informed decision-making