Skydio · 4 days ago
Sr Technical Support Representative
San Mateo, CA
Full-time
Hybrid
Senior Level
$60K/yr - $100K/yr
5+ years expSkydio is the leading US drone company and the world leader in autonomous flight, focusing on empowering a diverse audience of drone users. The role of Sr Technical Support Representative involves delivering premier technical support to commercial customers, helping them understand product features, troubleshoot issues, and improve their usage of Skydio's UAS products.
Artificial Intelligence (AI)Drone ManagementDronesMachine LearningRobotics
Responsibilities
Deliver premier technical support to drive customer satisfaction and brand evangelism
Know Skydio drone, controller, and cloud products inside and out, and proactively seek clarity on areas of ambiguity negatively impacting our customers
Be the Voice of Customer frontline to other Skydio teams that enable continuous product improvement based on customer needs
Use clear and empathetic written and verbal communication to quickly resolve issues that limit UAS fleet utilization and thereby drive high-brand affinity over time
Over time, become a Subject Matter Expert (SME) in one or more aspects of the Skydio UAS platform and share your knowledge freely with other team members to create high-trust team relationships
Engage in regular pre-released product dogfooding and give feedback that helps deliver the highest quality product experience possible
Proactively participate in building support processes that improve and enhance the customer experience
Own your work and contribute to operational excellence and low-effort customer support experiences
Qualification
Required
5-7 years of Technical Support experience with drones/UAV/UAS
Must have previous customer support experience in utilities, transportation/infrastructure, or public safety organizations
Willing to work a flexible schedule within a 10 to 7 hours of operations
Collaborate effectively with team members to resolve complex technical issues, actively share knowledge and expertise, and contribute to a supportive team environment
Motivated self-starter with impeccable verbal and written communication skills, obsessive attention to detail, and the ability to manage time effectively
Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows
An inquisitive troubleshooter with a passion for drone, cloud, and IoT technology along with a strong desire to learn new skills and grow with Skydio
Experience with multi-channel customer communication (phone, chat, email support)
Preferred
CRM technology experience, Zendesk or Salesforce Service Cloud preferred
Prior support experience within a 360 customer success retention & renewal team is a plus
A strong desire for feedback to learn, grow, and perform duties more efficiently
Benefits
Equity in the form of stock options
Comprehensive benefits packages
Paid vacation time
Sick leave
Holiday pay
401K savings plan
Company
Skydio
Skydio uses artificial intelligence to create flying drones that are used by consumer, enterprise, and government customers.
501-1000 employees
H1B Sponsorship
Skydio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (21)
2023 (22)
2022 (12)
2021 (16)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$740MKey Investors
Linse CapitalAndreessen HorowitzN47
2024-11-15Series E· $170M
2023-02-27Series E· $230M
2021-02-28Series D· $170M
Leadership Team
Adam Bry
Co-founder & CEO
Tom Moss
COO (2018-2020), CEO APAC (2020-2024), Chief Corp Dev (2024~)
Recent News
Accel.
2026-01-06
2025-12-17
Business Wire
2025-12-16
Company data provided by crunchbase