Make-A-Wish America · 3 weeks ago
Senior Specialist, Technical Support
United States
Full-time
Remote
Mid, Senior Level
$56K/yr - $60K/yr
3+ years expMake-A-Wish America is the world's largest wish-granting organization, dedicated to creating a sense of community for wish families and volunteers. The Senior Specialist, Technical Support role involves maintaining IT hardware and software, providing technical support, and ensuring overall client satisfaction in the helpdesk operations.
CharityChildrenHealth CareNon Profit
No H1B
Responsibilities
Installs, and maintains IT hardware and software to meet the Make-A-Wish Foundation's needs and keep the organization functioning at optimal capacity
Provides technical support that requires an on-site presence (server, network, PC, or telecom equipment failure). Performs software/hardware troubleshooting, patches, and reinstallations
Maintains Active Directory accounts, creating, disabling, deleting, and assigning permissions
Performs back-up and data recovery using Backup Exec, tape drives, and offsite storage
Manage and maintain email accounts including permissions, mailbox size, Outlook Web Access, and mobile device set-up
Participates in the daily operation of the Helpdesk, ensuring calls are handled and resolved in a prompt, accurate, and courteous manner
Analyzes technical trends and metrics on helpdesk issues providing detail reports
Provide end users with information, support, and training on the organization's products and services
Assists with new office set-ups. Office expansions, including relocation, and/or installation of voice/data solutions, LAN and PC equipment
Acts as support for disaster recovery solutions including off-site storage, backup/recovery platform maintenance, and documentation
Serve as a technical mentor to Level 1 technicians by offering guidance and training
Qualification
Required
High school diploma or general education degree (GED) required
Minimum of 3+ years hands-on experience in a Help Desk or technical support environment supporting end-users across Windows and macOS environments
Advanced knowledge and administration of Microsoft 365 suite required
Experience in device and endpoint management using Microsoft Intune, Azure AD, and Print Management tools required
Preferred
Bachelor's degree in Computer Information Systems or related field preferred or equivalent work experience
Experience with Kaesya VSA, A+, NetPlus, MCSE preferred
Benefits
Comprehensive benefit package, effective day 1: Medical, Vision•, Dental•, Wellness
Competitive compensation with annual incentive potential
Health Savings Account and Flexible Spending Account Options
Health Reimbursement Account fully funded by Make-A-Wish America
Short Term Disability•, Long Term Disability• and Life Insurance
Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
401(k) Retirement Savings Plan with 5% match after one year of service
Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
The organization will send a laptop, 24" monitor, and a docking station/adaptor to new hires
Up to 15 PTO days
10 Sick Days
11 Paid Holidays
2 Volunteer Days after one year of service
2 Personal Days accrued annually
Parental Leave
Employee Awards and Recognition Programs
Individual and Leadership Development
Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets
Monthly premiums paid for the employee for vision, dental, and short/long term disability.
Company
Make-A-Wish America
Together, we create life-changing wishes for children with critical illnesses.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Diane Kuppermann
President & CEO
Joan Mazak
President/CEO
Recent News
2025-12-01
Company data provided by crunchbase