Apply on Employer Site

Evergreen Health · 3 weeks ago

Information Technology Technician II

Buffalo, NY

Full-time

Onsite

Mid Level

$50K/yr - $56K/yr

4+ years exp

Evergreen Health is a collaborative organization that values diverse workforce and culturally competent care. The Information Technology Technician II is responsible for providing IT operations support and maintenance, collaborating with staff across locations to ensure effective technology use and support for clinical programs.

Health CareMedicalNon ProfitService Industry

Responsibilities

Provides user account creation and maintenance for some organization systems, such as Microsoft 365, Active Directory, and Cisco phone systems

Works with staff at all locations of Evergreen Health to provide computer hardware, software support, or Audio/Video support

Provide maintenance and support for assigned IT systems

Works with IT staff to address staff computer moves, computer repairs, software installation, phone systems, and new employee technology assignments

Contacts appropriate technology vendors for hardware or software support when needed

Communicates regularly with IT staff regarding discovered issues and/or concerns as well as potential improvements to current systems

Collaborate closely with clinical providers to develop a thorough understanding of their programs and assist them in meeting their program goals

Enters data timely and accurately to promote patient care delivery and participates in ongoing QI/QA activities and training to improve patient experience