Robert Half · 3 weeks ago
Salesforce CRM Support Analyst II
United States
Contract
Remote
Mid Level
$30/hr - $41/hr
3+ years expRobert Half is seeking a Salesforce CRM Support Analyst II to join their dynamic support team. In this role, you will provide advanced Salesforce application support, troubleshoot complex issues, and help optimize workflows for a large user base.
ConsultingHuman ResourcesRecruitingSecurity
Hiring Manager
Sally Lander
Responsibilities
Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow
Troubleshoot issues related to Salesforce permissions, integrations, workflows, and custom objects
Manage user and license administration for a Salesforce organization with 1,000+ users, including setup/deactivation, roles, profiles, public groups, and permission sets
Use tools like Apsona, Data Loader, and Workbench to import, update, and export data
Support Salesforce Service Cloud features including case management and automation processes
Investigate and resolve API-related issues using tools like Postman to simulate calls and validate data transactions
Collaborate with internal teams to improve workflows, reduce repetitive tasks, and enhance system efficiency
Qualification
Required
Minimum 3+ year of hands-on Salesforce CRM experience (Admin and Service Cloud certifications are a plus)
Technical support experience with familiarity in ServiceNow or similar ticketing systems; previous call center experience preferred
Customer-first mindset: strong communication skills and passion for delivering exceptional service
Team player: ability to collaborate, share knowledge, and contribute to group success
Problem solver: critical thinking skills and a drive for continuous improvement
Experience with APIs and Postman for debugging and workflow optimization
Preferred
Admin and Service Cloud certifications are a plus
Previous call center experience preferred
Company
Robert Half
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert.
10001+ employees
H1B Sponsorship
Robert Half has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (31)
2022 (32)
2021 (18)
2020 (22)
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Keith Waddell
President and CEO
Paul Gentzkow
President and Chief Executive Officer, Talent Solutions
Recent News
EIN Presswire
2025-04-14
Company data provided by crunchbase