Apply on Employer Site

NMS · 1 month ago

Mobility Assistance Specialist, Full-time - AK Airlines (Pay DOE) - Anchorage, AK

US-AK-Anchorage

Full-time

Onsite

New Grad, Entry Level

NMS is seeking a Mobility Assistance Specialist to provide safe and courteous mobility assistance to passengers requiring wheelchair support at the airport. This role involves transporting customers throughout the terminal and on/off airplanes, ensuring accessibility and smooth passenger flow during airport operations.

ConsumerFacility ManagementSecurity

Responsibilities

Assist and transport passengers that require wheelchair assistance through arrival and check-in processes, to/from assigned gate to their flights, as well as within the terminal and aircraft

Assist wheelchair passengers with their carry-on bags, assisted devices and checked luggage

Operate mobility equipment safely and in accordance with company procedures and airport regulations

Greet passengers in a friendly and courteous manner

Provide proactive, empathetic, and professional support, including navigation and wayfinding throughout the terminal

Monitor and respond to passengers’ needs, including pace, seating, and comfort, while maintaining privacy and dignity

Communicate clearly with passengers and coordinating teams (airlines, concierge, security, and ground transportation) to ensure smooth arrivals, connections, and departures

Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival

Maintain a positive, injury-free work environment by following proper lifting and maneuvering techniques and using assistive devices as trained

Other duties that are pertinent to the department or unit’s success also may be assigned

Qualification

Mobility equipment operationCommunication skillsInterpersonal skillsEnglish fluencyEmpathyTeam coordinationSafety awarenessFlexibility

Required

A high school diploma or GED equivalent

Must be able to lift and/or move up to 50 pounds as part of routine duties and must be capable of assisting with transfers and maneuvering passengers weighing up to 350 pounds

Strong communication and interpersonal skills; ability to interact respectfully with passengers from diverse backgrounds

Must be available to work a flexible schedule with overtime when required

Must be able to work effectively with a minimum of supervision or support

Must be fluent in speaking, reading, and writing English

Ability to pass SIDA Badge test, which includes an assessment of knowledge related to airport security protocols, access control procedures, and safety regulations in secure and restricted areas

Ability to obtain an Alaska AOA Badge. To be eligible, applicants must meet the following criteria: Successfully pass an FBI fingerprint-based background check, Complete and pass a TSA Security Threat Assessment (STA), Have no outstanding warrants or be able to provide documentation of their resolution