MCR Hotels · 1 month ago
BTS Sales Manager
Miami, FL
Full-time
Onsite
Mid LevelMCR Hotels is the 3rd-largest hotel owner-operator in the United States, focused on providing clean and friendly service to guests. The BTS Sales Manager will be responsible for sales and revenue generation efforts, ensuring maximum revenue while delivering high-quality service to guests.
Financial Services
Responsibilities
Happy Guests
Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile
Name Use: Use the guests’ names whenever possible, ensuring they feel properly welcomed
Guest Satisfaction: All Team Members work together to contribute to great guest satisfaction scores
Recovery: Ability to handle challenging guest situations with hospitality and a sense of urgency
Hotel Knowledge: Strong knowledge of all features of the hotel facility and amenities
Events: Awareness and support for all groups and events at the hotel
Technology: Understanding of relevant technology for each role
Phone Etiquette: Answer all incoming calls with friendly service using the approved greeting
Teamwork
Communication: Communication between Team Members should be clear, honest, and professional
Can Do Attitude: Willing to stretch beyond traditional role to meet the needs of the business and MCR’s guests
Collaboration: All Team Members at all levels must be committed to working together to create a welcoming environment for guests and an effective, positive workplace
Meet or exceed pre-determined booking goals for guest room revenue
Meet or exceed budgeted costs and revenue on a monthly average with the liberty to negotiate with supervision on individual groups within established guidelines yet maintaining the overall revenue goals
Responsible for prompt handling (within the business day) of inquiry calls and monitoring the efficient flow of paperwork relative to confirming group details to the client
Play major role in business development and market demands and easily adapting to new strategies based on market conditions
Compile lists of prospective clients for use as sales leads based on information from the internet, business directories and other sources
Make in-person sales calls to potential clients at their place of business on a regular basis
Entertain potential clients on site as determined by management
Utilize qualified account reports as appropriate during sales visits with potential clients
Monitor pricing, service levels, facilities and group activities at competitive facilities to ensure the hotel remains in a competitive position
Evaluate a potential piece of business for profitability and overall benefit to the hotel by utilizing various reports along with the guidance of management
Complete coordination of the Sales group functions; accurate and timely preparation of detailed Sales Contracts and Group Resumes as necessary to ensure a common quality understanding of what the client is to receive in terms of products and services
Follow up on the progress of groups booked, such as room night pick up, rooming lists, cut off dates, etc. to ensure maximum occupancy
Follow up on bookings and solicit repeat business
Participate in RFP process for the hotel
Meet and greet client upon arrival as well as visit with client daily when in-house
Obtain, detail, document, and route all necessary information on definite groups including billing information, credit application, rooming list, and VIP Arrangements
Develop new business through obtaining accounts from competition, lateral development of existing accounts and contacting new customers in the market
Coordinate and participate in monthly sales blitzes
Maintain and develop 3rd party group booking sites
Assist in maintaining digital marketing, social media campaigns, and website initiatives to promote the hotel
Qualification
Required
Work Experience: Sales experience in hospitality or in a related field
Must have a positive attitude and willingness to learn
Possess highly developed verbal & written communication skills
Ability to influence others, negotiate, provide friendly service and possess professional selling skills
Must be able to work independently and simultaneously manage multiple tasks
Must have attention to detail, meet deadlines and demonstrate strong organization and presentation skills
Preferred
Bachelor's or Associates degree is preferred
Sales experience in hospitality or in a related field
Professionally well connected in local market
Benefits
Hotel Discounts
Weekly Pay
Paid Time Off
Retirement Options
Referral bonuses
Career advancement & upward mobility
Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members
Company
MCR Hotels
MCR is the 3rd largest hotel owner-operator in the United States.
Founded in 2001
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2006-01-01Private Equity
Leadership Team
William White
CFO
Recent News
WSJ.com: US Business
2026-01-09
Company data provided by crunchbase