Skydio · 3 days ago
Integration & Network Support Engineer
United States
Full-time
Remote
Mid Level
$82K/yr - $147K/yr
3+ years expSkydio is the leading US drone company and the world leader in autonomous flight. The Integration & Network Support Engineer will provide UAS system and Cloud operational best practices, along with deep feature diagnostics, to customers while ensuring effective wireless communications and data pipeline support.
Artificial Intelligence (AI)Drone ManagementDronesMachine LearningRobotics
Responsibilities
Act as the product specialist liaison between Skydio and our customers by providing expert terrestrial IoT communications troubleshooting and performance optimization assistance
Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help
Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s cloud connected products, processes, 3rd party integrations, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements
Reduce the number of communications and integration escalations into engineering groups by developing effective triage and resolution techniques
Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience
Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet
Stay current with network product and industry trends, working with product, engineering and business partners to align on our network strategy and best practices for Skydio Docks and Remote Flight Operations
Qualification
Required
3+ years experience supporting and troubleshooting network and Cloud REST integration / connectivity issues
Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis
Assertive self-starter with great interpersonal and written communication skills
Proficient in network and technical troubleshooting, problem-solving and familiar with triage and escalation workflows
A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape
Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST). Demonstrated Expertise in troubleshooting and optimizing network connected devices streaming content over WiFi mesh and carrier mobile network
Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations and diagnostic tools like Postman
Hands-on experience with a variety of Network diagnostic tools
Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner
Be able to travel regionally up to 20% of the time or as needed
Familiarity with Linux OS
Preferred
Civilian or military UAS operations and flight experience is a plus
Experience in public safety information systems used in the Police and Fire dispatch centers, including software and hardware equipment and various mission critical interfaces and applications used by Police personnel is a Plus
Experience working with Salesforce service cloud, Jira bug tracking, Netsuite is a plus
Experience with scripting languages such as Bash, PHP, Python a plus
Benefits
Equity in the form of stock options
Comprehensive benefits packages
Paid vacation time
Sick leave
Holiday pay
401K savings plan
Company
Skydio
Skydio uses artificial intelligence to create flying drones that are used by consumer, enterprise, and government customers.
501-1000 employees
H1B Sponsorship
Skydio has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (34)
2024 (21)
2023 (22)
2022 (12)
2021 (16)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$740MKey Investors
Linse CapitalAndreessen HorowitzN47
2024-11-15Series E· $170M
2023-02-27Series E· $230M
2021-02-28Series D· $170M
Leadership Team
Adam Bry
Co-founder & CEO
Tom Moss
COO (2018-2020), CEO APAC (2020-2024), Chief Corp Dev (2024~)
Recent News
Accel.
2026-01-06
2025-12-17
Business Wire
2025-12-16
Company data provided by crunchbase