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Deloitte · 4 months ago

Lead, UX Product Researcher

Nashville, Tennessee, United States

Full-time

Onsite

Senior Level

$93K/yr - $191K/yr

5+ years exp

Deloitte is a leading professional services firm, and they are seeking a Lead Experience Researcher to join their Product Engineering team. The role involves designing and executing user research studies to inform design decisions and enhance user experience, while collaborating with cross-functional teams to drive product strategy based on user insights.

AccountingConsultingFinancial ServicesLegalProfessional ServicesRisk Management

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Define research strategy, design, and execute research studies effectively

Provide user research expertise and execution across products in a cross-functional environment

Develop appropriate research methodologies and test plans for products, employing innovative approaches that are the best fit for individual products or areas

Conduct research using a wide variety of qualitative and quantitative methods to generate actionable insights across the product development lifecycle, from generative research to identify new opportunities, iterative concept evaluation, and post-launch testing

Conduct internal cross-functional workshops using design-thinking methodologies to drive collaboration

Synthesizes research results into usable assets such as user personas, and translates research results into valuable and delightful design opportunities

Collaborate with empowered product teams to define success metrics from both qualitative and quantitative perspectives, aligning research with business goals

Connects the entire product team with users through communication of user research results in an easily consumable way tied to user outcomes

Develop a systematic approach to collecting, sharing, and communicating research insights with product teams to inform design improvements

Use research insights to inform product strategy and uncover new opportunities based on user needs

Advocate for research findings in a compelling way that inspires action across teams

Work closely with UX designers to translate research findings into actionable design recommendations and stay embedded to support their implementation

Partner with empowered product teams to prioritize and identify key research topics

Stay up to date on UX, user research, and behavioral analytics trends, best practices, and methodologies

Create regular summary dashboards to share key research findings and insights with management teams

Exhibit expertise in driving the data strategy across multiple listening channels, such as usage metrics, surveys, and usability testing

Respond to ad hoc requests for metrics to guide design and product decisions

Regularly provide insights to designers and empowered product teams on key behavioral metrics, such as tool usage, search behavior, feature engagement, user demographics, and pathway analysis

Spreads knowledge, practices, and improvements in experience vertical community of practice. Stays current with trends in UX

Qualification

User ResearchQualitative ResearchQuantitative ResearchResearch MethodologiesData AnalysisStatistical MethodsMetrics DashboardsCommunication SkillsCollaboration SkillsMentoringProblem-SolvingAdaptability

Required

5+ years of conducting comprehensive User Research across multiple methodologies, driving actionable insights that shape product development and customer success

5+ years working with a various user research methodologies including focus groups, ethnography, concept validation, usability testing, card sorting, surveys, mobile testing, etc

Master of User Research craft, recognized for expertise in both qualitative and quantitative research methods, and for fostering a culture of learning and innovation

Bachelor's degree in Cognitive Psychology, Experimental Psychology, or a related field; PhD or other advanced degree preferred

Limited immigration sponsorship may be available

Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve

Preferred

Effective mentor, building impactful relationships with junior researchers and cross-functional teams, while guiding their professional growth

Expert analytical and problem-solving skills, with a strong foundation in data analysis, statistical methods, and the creation of metrics dashboards

Proficient in using research insights to advocate for a customer-focused and product-driven mindset

Highly experienced in developing creative, strategic research plans that seamlessly connect big-picture thinking with detailed execution

Exceptional communication and collaboration skills, with the ability to present research findings clearly and influence decisions across all levels of the organization

Inspirational player-coach, capable of leading research efforts for large teams or independently driving research initiatives for specific products

Adept at conducting rapid, iterative research to inform product decisions and identify simple solutions to complex problems

Humble, curious, and learning-forward, embracing an iterative approach to research that favors action, learning, and adaptation

Benefits

Discretionary annual incentive program

Broad range of benefits

Company

Deloitte

Glassdoor4.0

Deloitte is a business consulting company that offers audit, consulting, financial advisory, and tax services.

Founded in 1845

London, England, GBR

10001+ employees

https://www2.deloitte.com

H1B Sponsorship

Deloitte has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6871)

2024 (4911)

2023 (5604)

2022 (8090)

2021 (5993)

2020 (10388)