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Macerich · 7 hours ago

Business Systems Analyst II

Phoenix, AZ

Full-time

Onsite

Mid Level

3+ years exp

Macerich is a leading owner, operator, and developer of retail real estate in the U.S. The Business Systems Analyst II will serve as a liaison between stakeholders to analyze business processes and implement solutions, contributing to application strategy and process improvements.

Enterprise SoftwareIntellectual PropertyPropTechReal Estate

Responsibilities

Analyze complex business problems and assess how existing systems or business processes can be modified, or new automated systems implemented, to solve them

Facilitate meetings, including requirements gathering and solution design sessions with various business units

Be well versed in system admin, user access, application functionality, and business group processes for the applications that they support. Use that knowledge to troubleshoot and figure out the root cause of issues and come up with alternative processes or work arounds

Provide timely resolution for the applications under their responsibility for logged user incidents and requests. This includes reaching out to the user and logging issues with the software vendor to work towards resolution in a timely manner

Ensure that the functionality in the latest release for various Business applications are tested and compatible with the business groups process requirements. Use data analysis to advocate for enhancements within the software with the vendor where needed to lead to process improvement and efficiencies

Provide training and guidance to power users and notification to Service Desk when there is significant change in functionality to one of the Document Management applications

Document and maintain standards, processes, and procedures for the applications and process improvements that the BSA is responsible for

Recommends upcoming application releases, additional modules or add on 3rd party vendor applications that could provide better functionality to the applications that are supported

Aids on process improvement, project management and training efforts as needed throughout the organization

Evaluate business need and work with Solution team to see if there is a business application that can meet their needs

Qualification

Business Systems AnalysisData AnalysisProcess ImprovementERP SystemsSDLC MethodsTroubleshootingTrainingGuidanceUser Access ManagementChange ManagementEffective CommunicationProject ManagementCollaborationDocumentation

Required

3-5 years IT experience with minimum of 2 years as a Business System Analyst

Demonstrated experience with relevant business applications, data analysis, and process improvement

Shows motivation to take initiative and learn new tasks quickly

Demonstrated ability to meet deadlines and approach work methodically

Demonstrates the ability to effectively manage and switch between competing tasks and projects, aligning individual efforts with the team's priorities while meeting deadlines

Maintains focus and ensures timely progress without sacrificing quality

Keeps managers and co-workers apprised of task status, collaborating and communicating transparently where appropriate

Demonstrates effective communication skills essential for this role; emphasizes collaboration and clear dialogue within the team and with other colleagues

Engages proactively with peers, department members, and any relevant stakeholders to ensure alignment and understanding

Fosters a cooperative and transparent work environment; committed to providing timely responses to inquiries and requests

Adheres to all company and department guidelines and operational processes, including project management, incident management, change management, and knowledge management protocols

Possesses basic knowledge of risk management practices and maintains vigilant adherence to cyber and privacy requirements

Ensures the integrity, confidentiality, and availability of information in alignment with organizational standards and regulatory mandates

SDLC Methods: Has basic understanding of various software development lifecycle methods and applies this knowledge in daily work

Working knowledge of MS-Office, Visio, & Project/Task Management software

Must have working knowledge of core business applications/development environments