Boston Water & Sewer Commission · 1 month ago
Account Service Representative
US-MA-Boston
Full-time
Onsite
Entry Level
1+ years expBoston Water & Sewer Commission is responsible for the management of water and sewer services in Boston. They are seeking an Account Service Representative to perform general administrative and customer service duties, ensuring organizational efficiency in the Account Services Department.
Food and Beverage
Responsibilities
Resolves inquiries/disputes from the general public via phone, letter, e-mail and in person, concerning billing, metering, collection and other water/sewer matters
Analyzes, researches and takes corrective action on accounts utilizing billing and meter records, premise and hearing files, microfiche, CIS system, work order systems and computer applications
Contacts customers for payment of accounts or arranges for payment on delinquent accounts using the Billing, Termination and Appeal Procedures (“BTA”) and other approved procedures
Prepares and process forms and correspondence
Types, files, coordinates, and maintains various manuals and automated filing systems
Investigates accounts to determine ownership and liability for balances. Researches bills returned as undeliverable via online databases
Contacts customers with delinquent accounts to secure payment via outgoing manual calls, written correspondence and automated dialer software. Researches bank foreclosed properties using various software and online databases
Maintains accurate records using both manual and computer entries. Utilizes reports via AMR database to contact customers for MTU repairs and notify customers of unusual consumption patterns
Processes all meter reading activity reports and billing information using system software
Coordinates and schedules meter installation, MTU installation, meter tests, investigations, water turn-on and offs, fire pipe inspections, and other appointments with various Commission departments
Transmits and receives information and instruction via radio and telephone. Opens and closes work orders
Answers telephone and directs calls using automated switchboard equipment
Performs similar or related work as required, directed or as situation dictates
Qualification
Required
High School Diploma or equivalent required
One to two (1 - 2) years of customer service or similar experience, preferably in the public sector working with local government
Familiarity with basic office procedures
Working knowledge of MS Office applications including Outlook
Working knowledge of departmental policies and procedures
Ability to communicate effectively and tactfully with staff and the public
Ability to compose correspondence
Ability to prioritize and complete multiple tasks at one time with frequent interruptions
Ability to operate a computer with intermediate MS Office skills
Ability to manage databases as required by the position
Ability to create spreadsheets and maintain records
Ability to use telephone system
Excellent customer service skills
Strong organizational skills
Skills in all of the above listed tools and equipment
Company
Boston Water & Sewer Commission
Boston is home to New England’s oldest and largest water and sewer systems, which are owned, maintained and operated by BWSC.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase