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American Express · 1 month ago

Travel Consultant - Travel & Lifestyle Services - Phoenix, AZ

Phoenix, Arizona, United States

Full-time

Hybrid

Entry Level

$20/hr - $33.05/hr

1+ years exp

American Express is a company with a long history of innovation and a commitment to its customers. They are seeking a Travel Consultant to deliver exceptional customer service in a high-volume travel call environment, creating personalized travel experiences for Premium Card Members.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Deliver world-class customer service in an in-bound, high-volume travel call servicing environment

Delighting our Premium Card Members with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements

Understand our customer needs through consultation to deliver innovative and extraordinary interactions

Research, plan, and create personalized travel experiences, through booking domestic and international flights, car and hotel travel arrangements

Communicate new and existing product offerings and value propositions relevant to the Card Member

Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand

Qualification

Customer service experienceTravel industry knowledgeGeography knowledgeComputer proficiencyActive listeningPositive attitude

Required

1 year experience in tourism, travel, or cruise and tours

High-end customer service or sales roles experience

Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high-volume servicing environment

Basic geography knowledge with ability to locate continents, countries, and key travel destinations world-wide

Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism

Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member's communication style

Computer proficiency as demonstrated by the ability to navigate multiple computer applications, Microsoft Office and personal devices

Ability to succeed in a result focused environment, with a healthy desire to meet and exceed goals

You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week

This is a hybrid role, and candidates must be able to work in the office a minimum of 3 days a week

Flexibility to work anytime between 5:00am-2:00am including weekends