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ŌURA · 1 day ago

Logistics Specialist

Hybrid - San Francisco, California

Full-time

Hybrid

Mid, Senior Level

$75K/yr - $132K/yr

5+ years exp

Oura is a company focused on empowering individuals to improve their health through innovative products like the Oura Ring. They are seeking a detail-oriented Logistics Specialist to support their operations team by managing order fulfillment, ensuring compliance with retailer standards, and optimizing logistics processes as the company expands into new markets.

Health Wellness & Fitness

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Monitor daily order flow across DTC and retail channels, ensuring accurate, on-time processing and SLA adherence

Manage and resolve order exceptions—including EDI errors, routing compliance issues, shipment discrepancies, tracking concerns, and chargebacks

Serve as a key operational support partner for 3PL and transportation teams to facilitate smooth execution and resolve delivery issues

Create and maintain accurate shipping records, including WMS shipment creation, NetSuite receipts, and documentation for retail fulfillment

Conduct root cause analyses for fulfillment delays, service failures, or recurring operational issues, recommending corrective actions to prevent reoccurrence

Support compliance requirements for major retailers such as Walmart, Sam’s Club, Amazon, Costco, and emerging LATAM/Canada partners

Maintain and optimize routing guides to ensure strict adherence to retailer standards and minimize chargebacks

Support operational readiness for new retail and DTC market setups, partner onboarding, and new product introductions

Monitor retailer-specific fulfillment performance, identify compliance gaps, and collaborate internally to resolve issues

Help maintain inventory accuracy across North American 3PLs for 1,000+ SKUs by tracking discrepancies and ensuring system-to-system alignment

Create and manage transfer orders under logistics guidance, coordinating inventory movement across warehouse locations

Support S&OP and operational reporting through data validation, trend monitoring, and timely KPI updates

Track logistics KPIs such as OTIF, delivery performance, fill rates, and exception counts, surfacing insights to logistics leadership

Assist in developing, refining, and maintaining Standard Operating Procedures (SOPs) for logistics workflows including routing, tracking, returns, claims, and compliance

Analyze operational trends to identify failure patterns and support improvements across transportation, order management, and fulfillment processes

Qualification

Logistics experienceOrder managementERP/WMS/EDI systemsRetail complianceInventory managementGlobal logistics familiarityProblem-solving skillsCommunication skillsCollaboration skillsDetail-oriented mindset

Required

5+ years of hands-on logistics experience, with a strong understanding of order management and fulfillment processes

Hands-on experience diagnosing and resolving order-level issues within ERP, WMS, and/or EDI systems

A deep understanding of retail routing guides, compliance requirements, and omni-channel logistics workflows

A proactive, detail-oriented mindset with strong problem-solving skills and the ability to manage multiple priorities

Excellent communication and collaboration skills to work effectively across internal teams and operational partners

Preferred

Familiarity with global logistics, import/export processes, and multi-region distribution is a plus

Benefits

Competitive salary and equity packages

Health, dental, vision insurance, and mental health resources

An Oura Ring of your own plus employee discounts for friends & family

20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off

Paid sick leave and parental leave

Company

ŌURA

Glassdoor4.4

Oura is an award-winning, fast-growing startup that helps people get up close and personal with their health.

Founded in 2013

San Francisco, California, US

501-1000 employees

https://ouraring.com/how-it-works

H1B Sponsorship

ŌURA has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (6)

2023 (4)

2022 (3)

2021 (3)