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Kyndryl · 3 days ago

Deskside Support Technician

Norwalk, CA

Full-time

Onsite

Mid, Senior Level

$38K/yr - $65K/yr

5+ years exp

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems. They are seeking a proactive Deskside Support Technician to provide Level 2 onsite support for technical issues related to laptops, desktops, and peripheral devices, ensuring excellent customer service and user satisfaction.

Information Technology & Services

No H1B

U.S. Citizen Only

Responsibilities

Provide Level 2 (L2) deskside support for laptops, desktops, and peripheral devices

Deliver hands-on, deskside support by sitting with employees to troubleshoot and resolve hardware and software issues

Assist with device setup, configuration, and maintenance

Escalate complex issues to higher-level support teams as needed

Maintain accurate records of support requests and resolutions

Ensure excellent customer service and user satisfaction in all interactions

Qualification

Windows 11 supportMicrosoft 365 supportNetwork troubleshootingService NowSoft Skills

Required

5 years of experience in a large Enterprise environment that includes: Windows 11 support, Microsoft 365 support experience, End user network connectivity troubleshooting

Experience with Service Now

Solid Soft Skills – experience working with customers face to face

Candidates must be U.S. citizens and reside within the United States