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Tandem Care · 1 day ago

Client & Caregiver Coordinator

United States

Full-time

Remote

Entry, Mid Level

$27/hr - $30/hr

2+ years exp

Tandem Care is redefining home care services, and they are seeking a Care Coordinator who thrives in a fast-paced environment. The role involves being the first point of contact for clients, managing communication, care plans, and supporting caregivers to ensure excellent care delivery.

Health CareHome Health CarePersonal Health

Responsibilities

Client Communication: Respond to client and family inquiries, provide updates, resolve concerns, and manage scheduling needs — always with professionalism, empathy, and efficiency

Client Onboarding: Conduct in-depth assessments and develop initial care plans that set the foundation for a successful care experience

Care Plan & Program Management: Regularly review and update care plans based on caregiver feedback, visit notes, and scheduled care reviews. Ensure programs evolve with client needs

Caregiver Coaching (Client Care): Support caregivers by providing ongoing coaching and addressing any client-specific challenges that come up during service delivery

Client Satisfaction Check-Ins: Reach out proactively to ensure clients are happy with their care, gather feedback, and encourage reviews on platforms like Google and Yelp

Regional Team Collaboration: Participate in regular team meetings to share insights, troubleshoot issues, and contribute to improving how we deliver care

Documentation: Keep detailed, accurate records of all communications and updates to ensure continuity of care and smooth transitions between team members