The Village Family Service Center ยท 2 months ago
Office Manager - Grand Forks
Grand Forks,ND,US
Full-time
Onsite
Mid Level
$22/hr - $22/hrThe Village Family Service Center is a leading non-profit organization dedicated to providing behavioral health and community services across North Dakota and Minnesota. They are seeking a dependable and customer-focused Office Manager to oversee office administration and provide exceptional service to clients while managing daily office operations.
CommunitiesConsultingFamilyHealth CareNon ProfitSocialSocial Assistance
Responsibilities
Serve as the first point of contact for clients, answering calls, responding to inquiries, scheduling appointments, and processing payments
Oversee office administration, including hiring, supervising, and training administrative staff in collaboration with the Office Manager Lead
Maintain client confidentiality and ensure a professional, welcoming reception area
Manage office communications, directing calls, taking messages, and facilitating smooth information flow
Provide administrative support to supervisors and office staff, including organizing reports, preparing for meetings, and handling billing and data entry
Oversee daily office operations:
Ensure cleanliness and security through the cleaning service
Manage office supply inventory
Maintain office equipment for optimal functionality
Act as a liaison between therapists and the Business Office, ensuring timely and accurate billing and documentation
Educate clients and therapists on paperwork, payment, and insurance coverage changes
Ensure all required documentation is completed for payment processing
Stay updated on company policies, quality assurance practices, and required training
Collaborate with leadership to address evolving operational needs
Perform additional office-related tasks as needed
Qualification
Required
Strong multitasking and organizational skills with the ability to meet deadlines
Proficiency in office equipment (computers, copiers, fax machines) and Microsoft Office (Word, Excel)
Excellent customer service and communication skills
Detail-oriented, efficient, and capable of handling confidential information responsibly
Ability to work collaboratively with a team
A non-judgmental attitude with respect for diversity and individuality
Preferred
Experience in a supervisory or managerial role
Familiarity with healthcare administration
Familiarity with insurance billing
Familiarity with HIPAA regulations
Benefits
Medical Insurance for you & your family partially paid by The Village
Generous Health Saving Account contribution by The Village for eligible employees enrolled in our health plan.
100% 403(b) Retirement Match up to 5% on the first of the month starting hire.
Voluntary Insurances including Dental, Vision, Dependent Care FSA, Critical Illness, Hospital & Accident insurance, Petzey.
Employer paid Short-term disability, Long-term disability and Life Insurance for employees working 20 + hours per week.
8 to 9 Paid holidays
Starting Paid Time Off (PTO) of 13 days/year.
Company
The Village Family Service Center
The Village Family Service Center offers behavioral health services across North Dakota and Minnesota.
Founded in 1891
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gary Wolsky
President/CEO
Kelly Olson
President and CEO
Company data provided by crunchbase