Knipper Health · 3 months ago
Director, Pharmacy Operations
US-FL-Lakeland
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expKnipper Health is a healthcare company focused on pharmacy operations. The Director of Pharmacy Operations will provide leadership and operational oversight to ensure the efficient dispensing of prescription products nationwide while achieving strategic, financial, and operational goals.
MarketingPharmaceutical
Responsibilities
Develops and maintains pharmacy services in accordance with State and Federal regulations, accepted standards, professional practices, and company policies in coordination with the Pharmacists-in-Charge
Leads operations supporting multi-state licensor, ensuring readiness for shipment to all 50 states, including oversight of pharmacist and pharmacy licensing, state-specific compliance requirements, and audit readiness
Oversees high-volume automation and robotic dispensing systems and associated vendor relationships, including configuration, maintenance, and performance optimization, ensuring seamless integration with the pharmacy management system
Ensures maintenance and optimization of robotic systems, conveyor networks, and automated labeling, counting, and packaging systems to support national-scale prescription volume
Provides strategic oversight of cold-chain management processes for temperature-sensitive medications, including monitoring, packaging validation, facilities, equipment, and excursion management programs and systems to ensure product integrity
Oversees management of inventory control and pharmacy supplies, including forecasting, purchasing, storage, reconciliation, and waste reduction to support continuous operations and minimize stock-outs
Oversees the planning, supervision, coordination, and execution of all activities related to pharmacy operations, including prescription processing, fulfillment, packaging, and logistics
Provides on-site operational support to the data entry and clinical review teams, ensuring efficient communication, issue escalation, and work-flow alignment—while maintaining collaborative partnership with the remote Director having direct supervision responsibility for those functions
Monitors operational throughput, production metrics, and key performance indicators (KPIs) to drive efficiency, reduce error rates, and maximize resource utilization
Coordinates and supervises departmental operations, including but not limited to hiring, determining workload, delegating assignments, training, monitoring, scheduling, evaluating performance, and initiating corrective and disciplinary actions
Mentors, trains, and develops staff and management team to support career growth and succession planning
Collaborates cross-functionally with Compliance, Quality, IT, Human Resources, and Talent Acquisition
Oversees quality improvement initiatives and ensures standard operating procedures (SOPs) reflect best practices in automation, fulfillment, safety, and patient care
Partners with IT and vendor partners to validate system upgrades and implement process automations to enhance operational capacity
Supports the annual budgeting process, including forecasting for technology upgrades, cold-chain infrastructure, automation expansion, inventory management systems, and compliance costs
Maintains strict adherence to HIPAA and other confidentiality requirements, protecting patient data and proprietary business information
Serves as the primary on-site point of contact for client and manufacturer relationships, facilitating effective communication, resolving operational issues, and ensuring contractual and service-level agreements (SLAs) are met
Enforces company policies and procedures and performs other duties as assigned
Qualification
Required
5+ years of progressive pharmacy operations leadership, preferably within a central fill, mail-order, or specialty pharmacy environment
Demonstrated experience managing large-scale automated pharmacy systems (e.g., robotic dispensing, high-speed packaging, or conveyor networks)
Experience with Pharmacy Management System software platforms
Proven experience with multi-state licensure, nationwide distribution, and familiarity with state board regulations across multiple jurisdictions a requirement
Experience overseeing cold-chain operations and managing temperature-sensitive pharmaceutical products
Experience managing large-scale inventory and supplies operations within a regulated pharmacy or healthcare environment
Preferred
Advanced degree (PharmD and MBA, or equivalent) preferred
Pharmacist licensure in one or more key states — including AL, CO, FL, ID, IL, IN, KY, LA, MD, MI, MS, OR, TN, TX, VA, and WV — is highly desirable but not required
Company
Knipper Health
Knipper Health is a pharmaceuticals company offering sampling distribution and prescriber validation services.
501-1000 employees
H1B Sponsorship
Knipper Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (6)
2021 (6)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Frazier Healthcare Partners
2025-07-08Private Equity
Leadership Team
Michael Laferrera
President and Chief Executive Officer
Joseph Schmadel
CDO / CIO
Recent News
Fierce Healthcare
2025-08-06
Company data provided by crunchbase