Sames Auto Group · 1 month ago
SERVICE ADVISOR/WRITER
Harlingen,TX,US
Full-time
Onsite
Entry, Mid Level
2+ years expSames Auto Group is seeking a Service Advisor/Writer to join their Harlingen Ford Service Department. The role involves assisting customers with repair and maintenance requests, consulting on necessary repairs, and supporting the Service Manager with various administrative tasks.
AutomotiveLogistics
Responsibilities
Efficiently and effectively assists customers with repair and scheduled maintenance service requests
The advisor also consults customers on needed scheduled maintenance repairs
Reviews root cause and corrective repair action with the customer during vehicle delivery
Assists the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned
Process after-hours drop-off vehicle information
Promote sales of labor, parts and accessories to meet customer needs
Review vehicle history file
Physically inspect vehicle with customer to verify complaints, wants and needs
Record customer observations as stated
Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary
Record clear instructions to technicians; specify labor operations required
Provide written estimate for labor and parts, provide diagnostic estimate if necessary and estimated time of completion to customer
Establish method of payment with customer; obtain customer signature on repair ticket
Discuss alternate transportation needs with customer
Follow progress of repair work throughout day, discuss any changes with customer and record on repair order
Notify customer when service/repair is completed and vehicle can be picked up
Maintain and update vehicle history files and follow-up system for additional needed service, repair and warranty work
Resolve customer problems and complaints as necessary in a timely manner
Greet customers in a positive, timely manner
Qualification
Required
Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines
Administrative skills for appropriate record keeping for customer vehicles
Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented
Ability to bend, stoop, and reach
High School diploma or equivalent
Maintain a valid driver's license, ability to drive a variety of vehicle types, insurable
Preferred
A minimum of two years sales experience is preferred
Technical knowledge of dealership's products; including estimating experience with evaluative diagnostic capabilities is helpful
Benefits
Medical insurance plan
401k retirement
Paid vacation/holidays
Employee vehicle purchase program
Company
Sames Auto Group
Proudly Serving South Texas Since 1910 | Sames Auto Group Welcome to Sames Auto Group, Texas’ oldest dealership and a trusted name in the automotive industry for over a century.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jerimy Bean
Chief Financial Officer
Felix Garcia
MAZDA SALES MANAGER/FORD COMMERCIAL ACCOUNTS MGR
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