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At Home Group Inc. · 1 day ago

Director, Merchandise Systems & Governance

Coppell, TX

Full-time

Onsite

Director/Executive

8+ years exp

At Home Group Inc. is seeking a Director, Merchandise Systems & Governance to lead the strategy and governance of merchandising processes. This role will oversee merchandise systems and tools, ensure operational alignment across various departments, and drive continuous improvement initiatives within the merchandising ecosystem.

FurnitureHome DecorRetailTextiles

Responsibilities

Lead the long-term strategy, governance, and optimization of all merchandising systems and tools (e.g., planning/allocation platforms, merchandising systems, pricing tools, inventory management solutions)

Partner with IT, systems owners, and external vendors to manage system roadmaps, upgrades, integrations, and new tool implementation

Establish and enforce data accuracy, integrity, standards, and system usage protocols across all merchandising functions

Develop and deliver training, documentation, and change-management plans to ensure strong adoption and effective utilization of systems

Identify, prioritize, and advocate for technology enhancements that improve efficiency, automation, and operational accuracy

Own governance and oversight of enterprise pricing execution, item setup, SKU creation, and purchase order creation processes

Lead the design, documentation, and optimization of merchandise operations workflows, tools, and communication channels to improve accuracy, clarity, and execution speed

Identify inefficiencies, root causes, and systemic issues; develop and implement process improvements that reduce errors and strengthen execution discipline

Oversee operational readiness for key merchandising milestones including seasonal transitions, promotional events, new product launches, and major resets

Serve as the central liaison across Merchandising, Planning & Allocation, Supply Chain, Store Operations, Visual, eCommerce, and Finance to ensure accurate and timely product flow across all channels

Lead alignment of operational inputs for promotions, signage, assortment transitions, and floor resets to ensure a seamless customer experience

Partner with eCommerce and digital teams to synchronize product data, pricing, promotional information, timelines, and content for consistent omni-channel execution

Anticipate risks, remove operational barriers, and escalate enterprise-level issues that impact product flow, pricing accuracy, or customer experience

Provide leadership, direction, and influence to cross-functional partners engaged in merchandise operations processes

Develop clear operating rhythms, expectations, and communication protocols that drive accountability, accuracy, and partnership

Foster a culture of continuous improvement, operational excellence, and data-driven decision-making across the merchandising ecosystem

May oversee a small team or vendor/contractor resources; sets priorities, assigns work, and provides performance feedback

Qualification

Merchandising operationsInventory management systemsCross-functional leadershipProcess improvementData analysisChange managementTrainingSystem adoptionCommunication skillsOrganizational skillsProblem-solving skills

Required

Bachelor's degree in Business, Merchandising, Supply Chain, or related field

8+ years of progressive experience in merchandising operations, planning, supply chain, or retail operations

Deep understanding of retail merchandising processes including item setup, product flow, promotions, store execution and systems governance

Strong experience in merchandising and inventory management systems; hi proficiency with Excel, reporting tools, and systems governance

Demonstrated experience leading cross-functional initiatives, influencing without authority, and driving execution across multiple teams

Proven ability to create and implement operational standards, process improvements, and governance frameworks

Strong communication, organization, and problem-solving skills

Exceptional communication, organization, analytical, and problem-solving skills; able to manage complexity, competing priorities, and tight deadlines

Experience leading change management, training, and system adoption efforts

Ability to identify operational risks, analyze root causes, and develop solutions that protect sales, margin, inventory health, and overall customer experience