MountainView Regional Medical Center · 1 month ago
Financial Counselor I - FT
Las Cruces, NM
Full-time
Onsite
Entry Level
1+ years expMountainView Regional Medical Center is seeking a Financial Counselor I who will be responsible for ensuring correct processing of patient accounts and coordinating all facets for patient accounts, credits and collections. This role involves verifying insurance, providing financial counseling, and assisting with billing and collections for both insurance and self-pay accounts.
Health CareHospitalMedical
Responsibilities
Establishes payment arrangements according to departmental procedures
Accurately completes financial assistance applications with patients
Completes adjustment request and monitors requested adjustments to ensure accuracy of patient accounts
Reviews daily admission and missed opportunity report to ensure all accounts have a payment source and financial counseling
Requests appropriate actions from other departmental areas as needed
Answers patient questions regarding account and insurance information. Returns all patient calls in a timely manner
Monitors assigned accounts to ensure adherence to established payment program
Establishes and maintains communication with patient prior to visit, in-house and after discharge to facility POS collections and account management
Documents all actions/activity which impacts and account in the HMS/Star system using the correct comment type
Identifies patient's problems and resolves timely. Completes any research necessary to resolve issue
Demonstrates proficient office telephone and e-mail etiquette
Follows departmental procedures when requesting refunds
Assists in retrieving voice mail from the department's customer service telephone lines. Communicates effectively
Establishes and maintains two way communication with peers, staff, leaders, and administration
Follows through on problems using the appropriate chain of command
Cooperates well with peers and supports group decisions
Communicates appropriate information to lead staff member, supervisor, manager or director in a timely manner
Completes required education in a timely manner
Performs other duties as assigned
Complies with all policies and standards
Qualification
Required
Other completion of two years of college level classes required
1-3 years of customer service or clerical office experience required
Good analytical skills
Excellent customer service and organizational skills
Proficient in Microsoft Office applications
Strong decision-making, problem solving, and organization skills
Ability to maintain confidentiality
Ability to multitask in a fast-paced environment
Ability to communicate verbally in person, on the phone, and in writing in a clear, concise and professional manner
Working knowledge of Federal and State insurance regulations and payer regulations
Ability to work effectively as a member of a team
Preferred
Associate Degree preferred
Bachelor's Degree preferred
2-4 years registration/insurance verification experience in an acute care hospital or physician practice group preferred
Company
MountainView Regional Medical Center
MountainView Regional Medical Center specializes in brain and spine surgery, reconstructive surgery, robotic surgery and open-heart surgery.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Conrad
Chief Executive Officer
Alex Hummer
ACEO
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