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Holland Hospital · 4 weeks ago

Business Operations Coordinator (General Surgery/Gastroenterology), full time, days

Holland, MI

Full-time

Onsite

Mid Level

3+ years exp

Holland Hospital is seeking a Business Operations Coordinator to oversee and assist with the day-to-day operations of the Physician office. The role involves coordinating practices to enhance patient and staff satisfaction while ensuring compliance with regulations and managing operational processes.

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Culture & Values

Responsibilities

Assists the Practice/Program Manager with coordinating, implementing and evaluating current practices to promote high-quality, cost-effective care; ensures focus and emphasis on enhancing patient and staff satisfaction; performs other duties as assigned

Participates in the development of a staffing plan and hiring of administrative and clinical support staff

Oversees the employee appraisal system that assures optimal workforce capabilities, training needs, timely feedback and effectively addresses employee problems and concerns

Serves as mentor and resources for administrative and clinical support staff

Ensures compliance with federal and state regulations by implementing and monitoring personnel policies and procedures to protect employees and the organization

Manages staff and physicians schedules for practices assigned

Assists in the scheduling template development to assure maximum productivity of physicians and staff

Participates in the onboarding of new staff and physicians

Provides requested physician support with special projects

Oversees information systems needs to assure resources support and improve business processes

Prepares for and addresses requirements for accreditation and audits by establishing a system to monitor licensure, credentialing, and re-certification to ensure regulatory compliance and continuity of service

Collaborates with clinical and business staff in the development of policies, procedures, programs, protocols, and systems that will establish and improve the practice effectiveness and quality of patient care

Collaborates with hospital facilities staff to periodically evaluate facility capabilities in order to meet the ongoing operational needs of the organization

Serves as a site liaison with various Holland Hospital departments to insure smooth operational flow

Maintains competence in E-clinical works as a superuser

Assists in the preparation of the budget including monitoring productivity, identifying and implementing cost improvement initiatives and variance reporting

Ensures that obligations to vendors and suppliers are met, establishes a system of checks and balances that minimize the risk of financial loss and ensure organizational integrity

Manages front office deposits and balancing

Runs monthly reports as requested which include registries, timesheets, provider update reports, facility visit reports

Provides energetic and enthusiastic project coordination

Establishes communication and project reporting mechanisms

Proactively engages customers to manage expectations and obtain satisfaction feedback

Facilitates project teams meetings and/or communicates with larger audiences