Arizona Financial Credit Union · 1 month ago
Applications Administrator II
Phoenix,AZ,US
Full-time
Hybrid
Entry, Mid Level
2+ years expArizona Financial Credit Union is seeking an Applications Administrator II to manage the health and operation of enterprise applications. This role involves troubleshooting, planning upgrades, maintaining security, and collaborating with business units to ensure application reliability and efficiency.
BankingFinanceFinancial Services
Responsibilities
Act as owner and primary administrator of assigned application(s)
Troubleshoot issues, providing expert level support. Resolve issues or identify escalation team or vendor. Own issue until resolved. Analyze application incidents to identify root cause
Follow change control for all modifications: create change records, impact/risk assessments, peer reviews, test evidence, rollback, and post-implementation verification. Coordinate maintenance windows and stakeholder comms
Ensure successful installation and validation of vendor-provided upgrades and patches. Research, mapping, planning, testing, documentation, and coordination
Administer roles/permissions; run periodic access reviews with business owners; enforce least-privilege; maintain audit artifacts; assist with control testing and evidence for auditors
Maintain runbooks, configuration baselines, topology diagrams, and KB articles; provide enablement sessions to Service Desk and business super-users
Handle tickets via phone, email, Teams, and the service desk. Troubleshoot application errors, access issues, performance concerns, and data mismatches; validate fixes in test and production; document RCA and prevention steps
Proactively identifies and initiates process improvements, documents potential problems and resolutions
Works with automation software to streamline business processes for assigned applications
Makes decisions around application configuration for best practice and performance using vendors communicated specifications
Adheres to on-call rotation schedule
Performs other job-related duties as assigned
Qualification
Required
Bachelor's degree (B.S.) or technical school and two (2) years of experience or five (5) years of application administration experience in enterprise applications or systems using automated processing tools or any combination of education and experience
Proficiency in PC software applications in a Windows environment including MS suites
Understanding of information systems structures, processes, and protocols to provide sound organizational support
Ability to type 45 words per minute
Ability to read, write and speak in English
Ability to read, analyze and interpret technical procedures, program specifications, financial reports, legal documents, and government regulations
Ability to write business correspondence, reports and procedure manuals
Ability to speak effectively presenting information to groups of membership and management
Ability to communicate verbally person, virtually, and on the telephone
Ability to define problems, collect data, establish facts, draw valid conclusions, and make appropriate recommendations for resolution
Ability to apply mathematical concepts to determine and test reliability and validity
Preferred
Core financial platform experience
Process improvement experience
Proficiency in Structured Query Language (SQL) or other database tools
ServiceNow Administration certification
Company
Arizona Financial Credit Union
Arizona Financial Credit Union is a not-for-profit financial cooperative that provides consumer and small-business banking services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Amy Hysell
President & CEO
Recent News
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