RDO Equipment Co. · 9 hours ago
Emerging Markets - Technology Field Technician
Fort Worth, TX
Full-time
Onsite
Entry Level
$70K/yr - $100K/yr
1+ years expRDO Equipment Co. is a company focused on building strong customer relationships through onsite service and support. The Technology Field Technician will perform installations, provide technical support, and enhance customer experience by addressing concerns and promoting aftermarket sales.
Agriculture
No H1B
Responsibilities
Perform onsite service, installations, and product support across the area of responsibility
Install Carlson Machine Control on various customer machines
Install GPS base stations
Measure up and calibrate machines
Train operators on use of Carlson Grade software
Identify new business opportunities for service and repair of GNSS, Laser, 2D and 3D Machine Control products
Diagnose, inspect, recondition, repair, assemble, and service equipment as assigned by the Aftermarket Manager
Document machine information and repairs completed on work order, including parts and fluids used
Maintain a clean work area, as well as care for all shop tools, machines, and equipment
Identify and communicate solutions for customer service opportunities in the dealership’s area of responsibility
Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility
Monitor customer satisfaction
Profile customer’s machines, vehicles, and demographic information
Market parts and service sales, such as machine inspections, overhauls, standard job quotes, and special parts promotions
Address customer concerns and furnish timely remedies to effectively and satisfactorily resolve the specific issue(s)
Perform follow-up calls at customer locations on wholegoods and major parts and service sales
Provide technology updates and solutions
Assist in training and coordination for basic in-field start-ups, including specific solutions for technology products
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Perform all other duties as assigned by management in a professional and efficient manner
Qualification
Required
1-3 years experience in an industry-related role with involvement in activities such as sales, service, training or other related work
Travel expectations: 75%, seasonally based - travel to and from site, often by flight, leaving Monday and back on Friday
Strong computer skills
Strong communication skills
Excellent customer service skills
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Preferred
Experience in GPS or machine control technology is preferred but not required
Benefits
Guaranteed base salary plus commissions
Comprehensive benefits package and a company vehicle
Training and development, as well as opportunities to grow within the organization
Company
RDO Equipment Co.
Founded in 1968, RDO Equipment Co.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-01-24IPO
Leadership Team
Dan Wiese
ACCOUNT MANAGER
RYAN MILLER
SALES COORDINATOR
Recent News
2025-04-08
Company data provided by crunchbase