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Metropolis Technologies · 1 hour ago

Director of Partner Success

Chicago, Illinois, United States

Full-time

Onsite

Director/Executive

$160K/yr - $175K/yr

7+ years exp

Metropolis is an artificial intelligence company focused on creating frictionless, checkout-free experiences through computer vision technology. The Director of Partner Success will lead relationships with strategic institutional real estate partners, driving revenue growth and ensuring high partner satisfaction across a portfolio of key accounts.

Artificial Intelligence (AI)Computer VisionMachine LearningParkingSoftware

Growth Opportunities

Responsibilities

Serve as the primary, executive-level relationship owner for major institutional real estate partners, developing and executing long-term engagement strategies to maximize partner satisfaction and portfolio revenue growth

Identify and lead expansion opportunities in close collaboration with the Sales team, while driving adoption of new product capabilities and features across the managed portfolio

Lead and facilitate all executive-level partner interactions, including Quarterly Business Reviews (QBRs), annual planning sessions, and strategic briefings

Own the creation and delivery of QBRs, translating complex performance metrics, benchmarking, and analysis into compelling, data-driven narratives

Partner with the Data team to develop customized reports and dashboards that quantify partner value, support future expansion, and enable data-backed decision-making

Build and maintain multi-threaded executive and stakeholder relationships through proactive mapping and consistent, high-value engagement

Act as the ultimate cross-functional accountable owner for partner performance, including resolution of systemic issues and escalations, collaborating with Operations, Deployment, Product, and Engineering to ensure optimal service delivery

Ensure Service Level Agreements (SLAs), uptime commitments, and quality standards consistently exceed partner expectations across the portfolio

Serve as the authoritative Voice of the Customer in internal prioritization and product roadmap discussions, contributing quantified partner needs, business cases, and evolving the Partner Success Playbook to improve the post-sale experience

Act as a strategic asset management partner and subject matter expert across parking and related mobility businesses, leading deep analytics, strategic projects, KPI analysis, and the creation of routine and ad-hoc reports and data visualizations to maximize client asset value

Qualification

Partner SuccessStrategic Accounts ManagementCommercial Real Estate TechnologyData AnalysisStakeholder EngagementProblem-SolvingNegotiation SkillsCross-Functional CollaborationCommunication Skills