Senior Customer Success Manager, Ad Solutions jobs in United States
cer-icon
Apply on Employer Site
company-logo

beehiiv · 3 weeks ago

Senior Customer Success Manager, Ad Solutions

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
money$110K/yr - $120K/yr
date5+ years exp

beehiiv is a platform that empowers media companies and independent voices, and they are seeking a Senior Customer Success Manager to oversee onboarding and campaign execution for advertisers. This role involves collaborating with various teams to ensure successful advertiser launches and driving long-term growth within the beehiiv Ad Network.

ContentContent MarketingPublishingSaaS

Responsibilities

Own onboarding and campaign setup coordination for new advertisers
Serve as the primary point of contact for day-to-day communication
Build reporting decks, insights, and proactive updates throughout each campaign
Monitor performance daily and escalate issues to the Performance team as needed
Partner with the Network Performance team to build and implement advertiser-specific optimizations
Lead end-of-flight reviews, present results, and tee up renewal conversations
Identify upsell opportunities and grow your book of business
Maintain accurate documentation and CRM hygiene to ensure seamless handoffs
Reduce escalations through proactive communication and tight campaign management

Qualification

Customer Success experienceCampaign managementAdvertiser relationship managementPerformance data analysisOnboarding coordinationCommunicationTime-management skillsOrganizational skillsProblem-solving skills

Required

5-7 years of Customer Success experience, ideally within an ad network, media platform, or digital advertising environment
Experience with customer onboarding, campaign set-ups, and coordination with advertisers
Proven ability to manage advertiser relationships and deliver strong client outcomes
Experience building and managing a robust book of business and driving performance through strong operational rigor and sales acumen
Identify upsell, proactively analyzing performance data, and ensuring campaigns deliver as expected and accounts grow predictably and efficiently
Excellent communication, listening, writing, and time-management skills
Comfort working cross-functionally with sales, performance, and product teams
A track record of solving client issues quickly and thoughtfully
Strong organizational chops — able to juggle multiple accounts and priorities
Genuine excitement about scaling a growing platform and improving processes
An ownership mentality with a bias toward action and proactive communication
Empathetic, thoughtful communicator who knows how to build trust
Process-oriented and detail-obsessed — no loose ends
Strategic partner who can connect insights to measurable outcomes
Calm under pressure and able to manage multiple campaigns at once
Comfortable with ambiguity and fast-changing advertiser needs

Benefits

Stock Options
Health, Dental, and Vision Insurance
401(k) employer match
Unlimited PTO (mandatory 10 days per year minimum)
Annual in-person team retreat
Unlimited book budget
Monthly Wellness Days (every third Friday of the month)

Company

beehiiv

twittertwittertwitter
company-logo
Beehiiv is an email newsletter platform enhancing audience engagement, growth, and monetization.
dateFounded in 2021
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.beehiiv.com

Funding

Current Stage
Growth Stage
Total Funding
$50.71M
Key Investors
New Enterprise AssociatesLightspeed Venture PartnersSocial Leverage
2024-05-03Equity Crowdfunding· $1.01M
2024-04-30Series B· $33M
2023-06-21Series A· $12.5M

Leadership Team

leader-logo
Tyler Denk
Chief Executive Officer
linkedin

Recent News

Digiday
Why publishers are building their own creator networks
2026-01-06
linkedin.com
Sasha Kaletsky’s Post
2025-12-29
linkedin.com
beehiiv attracts $33M to make its newsletter publishing platform more sticky | TechCrunch
2025-12-29
Company data provided by crunchbase