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Mettler-Toledo International, Inc · 22 hours ago

Service Support Agent - Bilingual

Columbus, OH

Full-time

Onsite

Entry Level

1+ years exp

Mettler-Toledo International, Inc is a global leader in precision instruments and services. The company is seeking a French Bilingual Service Support Specialist to assist customers with repair services and inquiries over the phone, ensuring a high level of customer service and satisfaction.

Manufacturing

Responsibilities

Provide exceptional customer service by answering internal and external customers, and Field Service Technicians’ phone calls in a courteous and professional manner

Assist in the follow-up and processing of all customers phones, emails or customer requests

Maintain data quality by submitting account creation/updates requests and create/update contacts information in SAP as needed, and accurately fill out Customer Interactions in SAP

Seize opportunities to create service and product leads for sales representatives

Assist in resolving service problems by clarifying the customer's complaints, selecting, and routing to correct group

Take appropriate action to follow up on resolving customer issues

Improve overall customer experience by following correct call flow and script

Successfully and actively participate in the implementation of department or company changes, to improve productivity and customers experience

Qualification

SAP knowledgeBilingual EnglishBilingual FrenchCustomer service experienceCommunication skillsMulti-tasking skills

Required

An associate's degree preferably in business or communications or one-to-two years of work experience in customer service or sales

SAP knowledge and experience working in the business system is helpful

Excellent customer service skills to interact with internal and external customers

Excellent follow-through, ability to meet deadlines, decision making and multi-tasking skills, and excellent communication skills

Must be a bilingual in English and French

Benefits

Medical, dental and vision care coverage

401(k) savings plan with company matching

Tuition reimbursement

Employee wellness programs

Parental and caregiver leave policies

Paid time off

Flexible spending

Short-and long-term disability

Basic life insurance

Business travel insurance

Employee Assistance Program

Domestic partner benefits

Company

Mettler-Toledo International, Inc

At METTLER TOLEDO, our mission is to empower industries worldwide with precision instruments and services that drive progress toward a better and more #sustainable future.

Founded in 1963

Oakland, California, USA

10001+ employees