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Cloudflare · 2 days ago

UX Content Strategist Intern

Austin, TX

Internship

Onsite

Intern

Cloudflare is a company on a mission to help build a better Internet, running one of the world’s largest networks that powers millions of websites. They are seeking a UX Content Strategy Intern to lead research projects, enhance products, and drive content-focused improvements to user-facing experiences.

AnalyticsEnterprise SoftwareSecurityWeb Hosting

Responsibilities

User Conversation Improvement: Work directly in our products to improve the clarity, consistency, and effectiveness of in-product copy, interface labels, error messages, and navigation

Research & Enhancement: Partner with senior strategists to design and lead content research projects to identify user pain points and inform product enhancements

Cross-Functional Collaboration: Collaborate with designers, engineers, and product managers to ensure user-facing experiences are intuitive and accurate

Strategic Alignment: Work with content strategy leads to ensure all in-product language aligns with the overall product voice and content style guides

Project Autonomy: Manage multiple simultaneous content projects, maintaining high quality and timely delivery while working independently

Qualification

UX content strategyUser research methodologiesClear content creationTechnical communicationSelf-managementPositive feedback responseProactive attitudeInterest in AI toolsBasic data analysisFoundational coding knowledgeCollaboration skillsWritten communicationVerbal communicationOrganization skills

Required

Currently pursuing a degree in UX, Technical Communication, Journalism, English, Design, Engineering, Marketing, or a related field with a strong writing emphasis or technical communication

A writing or design sample portfolio demonstrating experience in clear, user-focused content creation (course work is acceptable)

Exceptional written and verbal communication skills, with a proven ability to distill complex topics into simple, usable language

High degree of organization and strong collaboration skills, with a demonstrated willingness to ask clarifying questions and interview/talk to a variety of stakeholders (users, engineers, product managers)

Proven proactive and responsible attitude with the willingness to partner in leading projects and owning outcomes from concept to completion

Demonstrated capacity for self-management, and a positive response to feedback as a tool for rapid growth