Atlas Air · 1 day ago
Director Gateway Cargo Operations
Miami, FL
Full-time
Onsite
Director/Executive
$118K/yr - $158K/yr
10+ years expAtlas Air is seeking a Director of Gateway Cargo Operations responsible for overseeing and optimizing all aspects of gateway operations. This role ensures compliance with security, safety, regulatory, and performance standards while delivering high-quality service to customers through effective leadership and collaboration with internal and external teams.
Transportation
No H1B
U.S. Citizen Only
Responsibilities
Responsible for maintaining, supporting and improving the overall gateway operation to support all business units of the company
Responsible for achieving all ground operations and corporate goals as related to performance, safety, service, and regulatory compliance. Ensures all employees and vendors are aware of station and corporate goals and expectations
Provide strategic leadership and direction for all gateway operations, including gateway administration, warehouse cargo processing, ramp operations, and customer service
Oversee frontline, supervisory, and management staff to ensure effective execution of operational tasks in compliance with company standards and regulatory requirements
Coordinate with Flight Operations, Technical Operations, Sales and Marketing, and other company departments to support on-time aircraft departures and optimize cargo load planning and aircraft capacity utilization
Maintain oversight of customer service standards and ensure appropriate team responses to customer needs, inquiries, and issue resolution
Monitor regulatory compliance across all operations (TSA, FAA, OSHA, CBP) and ensure adherence to internal and external policies
Supervise the achievement of key performance indicators (KPIs), including on-time performance, cargo throughput, safety metrics, and service quality
Liaise with Sales and Marketing to support commercial objectives, facilitate smooth customer onboarding, and ensure operational readiness for business growth
Maintain oversight of billing accuracy, budget and financial controls, and the timely processing of operational charges. Ensure all invoices are sent forward to be paid promptly
Manage third-party contracts and service providers involved in gateway operations, ensuring adherence to contractual terms and service levels
Enforce and continuously improve standard operating procedures (SOPs) for cargo handling and ground operations through team leadership and process governance
Ensure teams are prepared for scheduled and unscheduled flight operations by overseeing flight readiness, documentation, cargo build-up/breakdown, and coordination with operational groups
Lead response planning for irregular operations (IROPs), safety events, and disruptions, ensuring appropriate team actions and reporting are conducted
Oversee the safe and compliant handling of special cargo, including hazardous, perishable, and high-value items
Manage staffing plans, labor allocation, and scheduling needs in accordance with budget and operational forecasts
Maintain a high standard of facility safety, security, cleanliness, and readiness across warehouse and ramp areas
Promote a workplace culture focused on safety, accountability, performance, and continuous improvement
Perform additional duties as assigned
Qualification
Required
Bachelor's degree or equivalent experience required
Minimum 10 years' experience required; at least 7 years of extensive airline operational experience involving large stations or regional concepts and progressive experience in air cargo, warehouse, or airport operations
Previous experience in Aviation Management, Logistics, Supply Chain, Business Administration, or related field (required)
Relevant certifications (e.g., IATA, OSHA, TSA, Dangerous Goods) are a plus
Proven leadership experience in managing cross-functional teams, including frontline, supervisory, and management levels
Experience working with regulatory bodies such as TSA, FAA, CBP, and OSHA
Strong knowledge of cargo handling procedures, ramp operations, warehouse management systems (WMS), and ground support equipment
Proficient in Microsoft Office Suite and relevant operational/logistics software (e.g., CargoSpot, SAP, or similar)
In-depth understanding of aviation safety, security protocols, and regulatory compliance requirements
Familiarity with handling special cargo (e.g., hazardous materials, perishables, valuables)
Excellent leadership, organizational, and interpersonal skills
Strong verbal and written communication abilities; able to interface effectively with all levels of internal and external stakeholders
Strong analytical and decision-making capabilities under pressure and during irregular operations (IROPs)
Ability to manage crises, respond to operational disruptions, and drive process improvements
Experience managing budgets, financial controls, and vendor contracts
Must be able to work flexible hours, including nights, weekends, and holidays, as required
Physical ability to inspect warehouse and ramp areas as needed
Ability to travel for business from time to time
Ability to pass background checks and meet airport security clearance requirements
Preferred
Multilingual in English and Spanish
Experience with B747/B777/B767 cargo operations
Company
Atlas Air
Atlas Air Worldwide is a leading global provider of outsourced aircraft and aviation operating services. It is the parent company of Atlas Air, Inc.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$253.1MKey Investors
Greenlight Capital
2022-08-04Acquired
2020-08-04Post Ipo Equity
2017-05-16Post Ipo Debt· $253.1M
Leadership Team
Michael T. Steen
Chief Executive Officer
Joel Goldberg
Chief Information Officer and Senior Vice President
Recent News
2025-12-16
Atlas Air Worldwide Holdings
2025-09-25
Company data provided by crunchbase