City Wide Facility Solutions - Las Vegas · 1 month ago
Major Account Manager
Columbus, Ohio, United States
Full-time
Onsite
Mid, Senior Level
$100K/yr - $100K/yrCity Wide Facility Solutions is a management company in the building maintenance industry, dedicated to serving others with excellence. They are seeking a Major Account Manager to lead client engagement, retention, and service expansion initiatives, ensuring high-quality service and satisfaction.
Management Consulting
Responsibilities
Oversee client retention and service expansion by negotiating agreements, addressing concerns, ensuring satisfaction through follow-ups and quality control
Manage contractor performance, compliance, and agreements; enforce service standards and replace contractors as needed
Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs
Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation (e.g., Exhibit A’s, SDS sheets)
Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality
Assist with invoice collection, contractor payments, and maintain up-to-date client documentation and schedules
Qualification
Required
Experience in client engagement, retention, and service expansion
Ability to negotiate agreements and address client concerns
Experience in managing contractor performance and compliance
Supervisory experience, particularly in coordinating staffing and service execution
Proficiency in managing inspections and maintaining accurate documentation
Experience with CRM data entry and supply procurement
Ability to conduct inspections and implement corrective actions based on client feedback
Experience with invoice collection and contractor payments
Company
City Wide Facility Solutions - Las Vegas
City Wide is the largest management company in the maintenance industry that provides solutions for commercial properties across the United States and Canada.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
TJ Roberts
Operating Partner / General Manager
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