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Together Credit Union · 3 weeks ago

Senior Card Operations Specialist

St. Louis, MO

Full-time

Hybrid

Mid, Senior Level

3+ years exp

Together Credit Union is dedicated to providing excellent financial services and ensuring member satisfaction. The Senior Card Operations Specialist plays a crucial role in managing relationships with members and vendors, overseeing card operations, and ensuring compliance with regulatory standards while optimizing processes for enhanced service delivery.

CreditFinancial ServicesNon Profit

Responsibilities

Participates in card-related projects, and contributes insight during the coordination of new technologies with applicable internal departments as assigned by the Card Services Manager

Owns the accuracy and integrity of card portfolio data; reviews daily reporting and performs file maintenance to ensure accuracy of card portfolio data

Administers and governs user profile controls for debit/credit card systems and related programs, ensuring compliance and security standards

Maintains and updates departmental procedures to ensure accuracy, consistency, and alignment with current operational practices

Supports team development by assisting with card-related training sessions and contributing to training materials that strengthen team capability

Analyzes and improves card operations processes and workflows to drive efficiency, minimize risk, and enhance the member experience

Partners with the Card Services Manager with product and department audits to help address procedural errors, identify possible gaps, determine solutions, and provide responses

Generates and interprets monthly, quarterly, and annual reporting from the card system for leadership and internal stakeholders, management, providing actionable insights

Serves as a subject matter expert on core applications and card-related enhancements; actively offers feedback and recommendations

Oversees inventory management for plastic (card) stock and inserts, ensuring timely fulfillment and operational continuity

Delivers peer and specialized support on higher-complexity operational tasks to ensure continuity, accuracy, and effective resolution on complex member issues