FCBank · 3 months ago
FCBank, Universal Associate, Full-Time
Westerville,OH,US
Full-time
Onsite
New Grad, Entry LevelFCBank is seeking Universal Associates who are hardworking and self-motivated individuals to provide a specialized banking experience. The role involves engaging with clients, delivering exceptional service, and fostering a positive banking culture while promoting digital awareness and accuracy in transactions.
BankingFinancial ServicesWealth Management
Responsibilities
Enthusiastically greet our clients and engage in conversation
Move throughout the lobby to interact with clients and serve them
Be a standout colleague and chief educator who has engaging conversations with clients to uncover opportunities for product and service recommendations
Grow new business and drive referrals to branch colleagues and product specialists to support broader financial needs of clients
Deliver the WOW experience to our clients by promising to do everything in our power to provide an unforgettable banking experience with every interaction
Focus on mastering all Universal Associate responsibilities and quickly resolve problems with the utmost integrity and confidentiality
Possess and display a positive approach in managing change, while demonstrating excellent communication skills through effective conversations and collaboration
Be the source of outstanding client and employee experiences
Seek opportunities to support volunteerism in the local community’s awareness events, increase the bank’s outreach, and develop new business
Explore and educate clients on alternative digital channels of delivery, products, and services
Accept and demonstrate advancements in banking technology and internal applications
Perform accurate transactions, maintenance for clients, account opening and consumer lending at a high level
Enforce to associate policies, procedures, and client service standards
Specific daily job tasks and expectations are further defined within our Universal Associate and Associate Manuals
Take advantage of progressing from opening accounts to consumer, home equity loans/lines, and mortgage lending through four levels of universal associate training and beyond
Training Tracks are crafted to help understand how this job affects other areas of the bank, provide tools to have effective conversations, and be successful in this new role
Annual, job-specific training opportunities are assigned and/or available for timely completion
Some travel may be required
Qualification
Required
High school diploma or general education degree (GED) is required
Obtainment of a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS) if required
Ability to read, comprehend, and interpret documents
Possesses professional communication and interpersonal skills to write and speak effectively both one-on-one and before groups of clients or employees of the organization
Ability to communicate to clients directly and optimally
Ability to utilize telephone systems and possess good digital literacy including email, internet and intranet use
Prior experience or the ability to learn core transaction system, debit card system, statement processing system, cash advance machines and any other computer programs pertinent to performing job duties
Ability to add, subtract, multiply, and divide in all units of measure
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to solve exciting problems involving several variables in a standardized situation
Ability to lift or move 25lbs on occasion
Ability to travel on occasion to all market areas and attend seminars or training sessions offsite
Preferred
Related experience and secondary education preferred
Benefits
Medical, Dental, Vision & Life Insurance
401K with company match and profit-sharing program
Paid Time Off & Recognized Holidays
Leave policies
Voluntary Benefit Options (Life, Accident, Critical Illness, & Pet)
Hospital Indemnity
Employee Assistance Program
Employee Health & Wellness Program
Special Loan and Deposit Rates
Gradifi Student Loan Paydown Plan
Rewards & Recognition Programs and much more!
Company
FCBank
FCBank provides financial services such as wealth management, loans and corporate services.
Founded in 1908
501-1000 employees
Funding
Current Stage
Late StageRecent News
Columbus Business First
2023-10-22
2023-04-22
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