Confidential · 3 weeks ago
Director Human Resources Operations
Asheville, NC
Full-time
Hybrid
Director/Executive
$175K/yr - $195K/yr
10+ years expConfidential company is seeking a Director of HR Operations, a senior leader responsible for designing, optimizing, and governing the HR systems, processes, and infrastructure that power the employee experience. This role oversees HR technology strategy, payroll and compensation governance, benefits and leave administration, regulatory compliance, and employee-relations programs.
Staffing & Recruiting
Responsibilities
Lead and evolve the HR Operations function, including long-term planning, process design, and operational infrastructure
Develop a scalable operations roadmap, aligned with firm strategy, technology enhancements, compliance needs, and workforce growth
Lead and develop the HR Operations team with clear goals, expectations, and growth opportunities
Ensure operational consistency across all offices, teams, and systems
Own HR operations related technology strategy, including evaluation, implementation, optimization, and governance of ADP WFN, Cocoon, Asana, Box and related systems
Oversee data integrity, systems architecture, workflow design, and security/permissions
Partner with IT and Finance to advance automation, improve efficiency, and strengthen HR systems
Oversee payroll governance to ensure accurate, compliant, and timely bi-weekly and off-cycle payrolls through strong controls and frameworks
Partner with Finance and HR leadership on annual compensation cycles, compensation structures, data integrity, and system workflows
Establish consistent processes for compensation adjustments, bonus processing, and year-end payroll activities
Ensure HRIS accuracy for pay structures, employment status changes, and multi-state payroll requirements
Provide strategic oversight of benefits administration, including vendor performance, plan governance, and compliance
Partner with brokers and vendors on open enrollment, plan design, communication strategy, and multi-state compliance
Establish governance and consistent handling of FMLA, ADA, disability leave, parental leave, and state programs
Oversee 401(k) plan compliance, audits, annual filings, and vendor management ensuring quality control and risk mitigation
Serve as the HR compliance leader responsible for federal and multi-state employment practices including FLSA, FMLA, ADA, ACA, EEO, and state/local requirements
Own the employee handbook and HR policies, ensuring timely updates aligned with legal and regulatory changes
Lead HR audits, regulatory reporting, policy governance, and documentation standards across the HR Ops team
Partner with Risk Management to support insurance programs, workers’ comp audits, required HR compliance reporting
Lead employee relations across the firm and serve as escalation point for complex or sensitive matters
Partner with managers and HR leadership on performance management, corrective action, workplace investigations, and conflict resolution
Develop ER framework, tools, and standards to support consistent application of policies and employment practices
Partner with HR leadership on manager training, culture initiatives, and retention strategies
Provide coaching to managers to strengthen communication and employee-management effectiveness
Oversee onboarding and offboarding strategies, ensuring efficient workflows, cross-functional coordination, and consistent processes across offices
Establish SOPs, knowledge bases, and operational playbooks to support scalability as the firm grows
Partner with Recruiting on handoffs, new hire processes, and lifecycle documentation
Partner with leadership on HR communications to ensure clarity, accuracy, and timely delivery of people-related updates
Partner with leadership on firmwide initiatives, engagement efforts, and organizational programs
Support planning and governance for events, development initiatives, and culture-building efforts
Qualification
Required
10+ years of progressive HR experience with deep expertise in HR operations, HRIS, compliance, employee relations, and multi-state employment practices
Demonstrated leadership experience managing and developing HR teams
Strong understanding of employment laws across multiple states and experience overseeing complex ER matters
Proven ability to design and optimize HR systems, workflows, and operational frameworks
Excellent judgement, discretion, and decision-making in sensitive situations
Strong analytical, organizational, communication, and stakeholder-management skills
Preferred
Advanced knowledge of ADP Workforce Now; experience with Greenhouse Onboarding, Asana, and Cocoon strongly preferred
Bachelor's degree preferred or equivalent experiences in HR operations/employee relations leadership
Benefits
Benefits, Leave, & 401(k) Program Oversight
401(k) plan compliance, audits, annual filings, and vendor management ensuring quality control and risk mitigation.
Company
Confidential
Centralizing All Types Of Next Opportunities For You In One Place.
Vancouver, US
2-10 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase