viaPhoton · 1 month ago
Customer Delivery Lead
Naperville, IL
Full-time
Onsite
Mid Level
$70K/yr - $80K/yrviaPhoton is a fast-growing fiber solutions provider powering next-gen AI infrastructure. They are seeking a Customer Delivery Lead who will manage customer onboarding and ensure effective communication across teams while coordinating production and delivery processes.
Data CenterHardwareTelecommunications
Responsibilities
Manage onboarding quoting production delivery
Keep communication clean and proactive across Slack/email/phone
Set expectations, build timelines, resolve issues
Coordinate with sales, engineering, manufacturing, logistics
Bring clarity to fast-moving workflows
Maintain accurate ERP updates
Qualification
Required
Exceptional communication
Detail discipline
Customer-first judgment
Ability to thrive in high-change environments
Comfort learning new systems and working with evolving data
High agency + follow-through
Benefits
Cutting-Edge Technology – Opportunities to work on the forefront of fiber optic technology.
Professional Development – We’re committed to your growth, offering resources, career development, and a culture where your voice is heard.
Fun Team Environment – Monthly team bonding events, free lunches, and activities to keep us connected.
Flexible Paid Time Off – Take time when you need it, with PTO that grows over time plus 10 paid holidays, including two floating holidays to use at your discretion.
401(k) Match – We offer company match to help you plan for your future.
Company
viaPhoton
viaPhoton provides fiber solutions for all data center environments.
Founded in 2020
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$106MKey Investors
Trinity Capital
2022-05-05Series Unknown· $20M
2022-05-05Debt Financing· $80M
2020-01-23Series Unknown· $6M
Leadership Team
Baber Abbas
CEO and Co-Founder
Wasif Khan
CFO / Co-Founder
Recent News
News Powered by Cision
2025-06-04
Google Patent
2025-04-02
Google Patent
2025-04-02
Company data provided by crunchbase