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Texas A&M University · 1 day ago

Customer Service Associate I - Communication

College Station, TX

Full-time

Onsite

Entry Level

$15.85/hr - $15.85/hr

2+ years exp

Texas A&M University is a prestigious institution committed to enriching the learning and working environment. They are seeking a Customer Service Associate I - Communication to be the first point of contact for clients in the Veterinary Medical Teaching Hospital, ensuring effective communication and coordination for patient care while providing excellent customer service.

Higher Education

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Communications/Customer Service: Answers incoming calls for the Small Animal Hospital. Shares all relevant information with the appropriate staff, faculty, student or service area via email or text message to ensure continuity of service for all clients and patients. Ensures that all emergency cases are handled immediately by notifying the front desk staff and ER staff of the potential emergency and arrival time. Transfers calls to the appropriate service when prompted

Documents: Creates and updates veterinary service section appointment templates in EzyVet. Deconflicts appointment issues with clinicians and Client Service Section. Investigates and researches customer complaints and participates in resolving problems. Verifies and updates client/patient information for accuracy. Assists in gathering and recording referral information from rDVMs to include medical records. Ensures that all RDVM records have been uploaded to the appropriate patient in the hospital information system

Scheduling: Oversees the daily administrative operations of assigned veterinary service section(s). Serves as the primary contact between front desk and veterinary services for admission and discharge processing. Assists with appointment scheduling (new/rechecks). Schedules appointments in conjunction with specialized services, including ultrasounds, echocardiograms, endoscopies, radiology, CT’s, MRI’s and etc. Records new patient information for local and referral clients and patients. Enters/updates all client/patient information into hospital information system. Sets up and maintains Blocked Schedules. Promotes communications between clients, rDVMs, clinicians, techs and all other staff as appropriate

Qualification

Customer Service ExperienceData Entry ExperienceCall Center ExperienceAppointment SchedulingHospital Setting ExperienceWord Processing KnowledgeMulti-taskingCooperative Work

Required

High school graduation or any equivalent combination of education and experience

Two years in general office or clerical work

Preferred

Experience in Customer Service

Experience in data entry/entering info into data application

Experience with phone or communication center (call center)

Experience scheduling or coordinating appointments

Experience working in hospital setting

Experience transferring data electronically (scanning, faxing, etc)

Working knowledge of word processing, spreadsheet and/or data entry applications

Ability to multi-task and work cooperatively with others

Benefits

Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

12-15 days of annual paid holidays

Up to eight hours of paid sick leave and at least eight hours of paid vacation each month

Automatic enrollment in the Teacher Retirement System of Texas

Health and Wellness: Free exercise programs and release time

Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more

Educational release time and tuition assistance for completing a degree while a Texas A&M employee

Living Well, a program at Texas A&M that has been built by employees, for employees

Company

Texas A&M University

Glassdoor4.4

Texas A&M University has a proud history that stretches back to 1876 when The Agricultural and Mechanical College of Texas became the first public institution of higher learning in the state of Texas.

Founded in 1876

College Station, TX, US

10001+ employees

https://tamu.edu

H1B Sponsorship

Texas A&M University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (322)

2024 (292)

2023 (214)

2022 (207)

2021 (109)

2020 (141)