Apply on Employer Site

Pattison ID · 4 weeks ago

Director, Project Management - DFW

Fort Worth, TX

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

Pattison ID is a company focused on integrated physical and digital branding projects, and they are seeking a Director of Project Management to lead all project management activities within the DFW region. The role is responsible for ensuring high-quality delivery, managing resources, and maintaining customer satisfaction while driving operational excellence and team engagement.

Digital SignageManufacturingPrinting

Responsibilities

Set and execute project management priorities for the region in alignment with company-wide goals, standards, and strategic initiatives

Act as the senior project leadership presence within the regional office(s), driving accountability, collaboration, and engagement

Partner with the VP, Project Management to continuously evolve project management strategy, methodologies, and best practices

Own end-to-end delivery of all projects executed by the regional office(s), from customer onboarding and intake through installation, closeout, and post-install support

Ensure all projects are delivered on time, within budget, and in accordance with quality and SLA commitments

Oversee consistent application and continuous improvement of Pattison ID project management tools, workflows, and methodologies

Proactively identify risks, resolve issues, and drive operational improvements across regional delivery

Forecast demand and proactively plan project management capacity to meet delivery targets and customer SLAs

Optimize resource allocation across projects to maximize efficiency, utilization, and profitability

Maintain visibility into backlog, forecasting accuracy, and delivery capacity

Partner with cross-functional leaders to support margin protection and revenue retention

Maintain strong executive-level relationships with key and strategic regional accounts

Serve as a senior escalation point for complex, high-risk, or at-risk projects

Oversee customer onboarding and ensure a smooth transition into delivery

Champion a customer-first mindset across the regional team, ensuring a consistently high-quality experience

Own and report on regional performance metrics, including: On-time delivery and supporting KPI’s, Customer satisfaction and supporting KPI’s, Revenue retention, Resource utilization and productivity, Forecast accuracy and backlog health, Employee engagement

Provide clear, actionable insights to executive and cross-functional stakeholders

Use data to drive continuous improvement and proactive decision-making

Lead, coach, and develop a high-performing team of project managers, team leads, and coordinators

Own onboarding, training, mentorship, and performance development for regional PM staff

Foster a collaborative, accountable, and positive team culture aligned with Pattison ID values

Ensure compliance with company-wide processes and standard

Qualification

People leadershipLarge-scale project deliveryProject management experienceResource planningOperational managementClient relationship managementProject management methodologiesJudgmentSolution-oriented leadershipCustomer-focused mindsetCollaborative leadershipAdaptability