PHFM | Facilities Maintenance - Interior & Exterior Services ยท 1 month ago
Facilities Operations Coordinator
Columbus,OH,US
Full-time
Onsite
Entry, Mid Level
2+ years expPHFM is an industry leader in facilities maintenance, seeking a Facilities Operations Coordinator to enhance their customer service team. The role involves managing work orders, addressing customer inquiries, and coordinating vendor relations to ensure efficient service delivery.
Facilities Services
Responsibilities
Deliver exceptional customer service by providing detailed service information and resolving issues efficiently via phone and email
Handle a high volume of incoming work orders promptly and efficiently
Address customer inquiries about services, offering appropriate solutions to resolve issues
Cold call potential vendor partners to establish new partnerships
Schedule and dispatch vendor partners for work orders, ensuring timely arrivals
Efficiently manage high-volume email communications
Effectively handle multiple communication channels simultaneously
Analyze customer inquiries to determine effective resolution strategies
Answer phone calls and emails promptly to provide excellent customer service
Input necessary data into the computer system to track and follow up on customer requests
Support team efforts by achieving goals set by the Manager
Prioritize tasks with overlapping timelines efficiently
Work independently and self-solve issues as they arise
Maintain accurate data and documentation of service requests
Manage multiple tasks in a fast-paced environment
Maintain a positive attitude and pleasant phone demeanor
Stay calm and composed in a dynamic and demanding environment
Be a supportive team player, ready to assist teammates as needed
Proficient in Microsoft Office, with intermediate or higher skills in Excel
Qualification
Required
Two to four years related experience and/or training; or equivalent combination of education and experience
Must be able to pass a background check and drug screen
Preferred
Previous experience in Facilities Maintenance/Construction a plus
Benefits
Medical, dental, vision, Short-Term Disability, Long-Term Disability, Life Insurance and additional voluntary plans.
401(k) Retirement Plan with company match.
PTO, 11 Company Holidays and Paid Parental Leave
Wellness activities and an onsite gym
Ongoing professional development and continuing professional education.
Company
PHFM | Facilities Maintenance - Interior & Exterior Services
PHFM is a national facilities maintenance company delivering interior and exterior services to multi-location businesses across retail, restaurants, banking, healthcare, education, industrial, hospitality and more industries.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase