GiftCash · 1 month ago
Operations Manager
New Castle, DE
Full-time
Onsite
Mid, Senior LevelGiftCash is seeking a hands-on, organized, and highly effective Operations Manager to conduct daily operations in their New Castle, DE warehouse. The role involves supervising warehouse activities, leading fulfillment operations, and supporting process improvements while working closely with the team to ensure efficiency and high-quality shipments.
Gift CardRetail Technology
Responsibilities
Work directly alongside fulfillment associates during picking, packing, shipping, and inventory tasks
Oversee all product movement within the warehouse, ensuring accuracy and timeliness
Meet and exceed weekly and monthly shipping quotas aligned with internal performance metrics
Maintain high SKU accuracy using our integrated inventory platforms
Identify workflow improvements and ensure consistent, high-quality order fulfillment
Lead, coach, and support a diverse team of warehouse associates through hands-on involvement
Provide clear instructions, feedback, and on-the-floor support
Foster a positive, collaborative work environment with strong morale
Communicate new processes or policies effectively and reinforce expectations
Support GiftCash's operations expansion in the US by assisting with the setup and launch of new warehouse and micro-fulfillment center locations, as needed
Develop, refine, and maintain SOPs to enhance accuracy and efficiency
Support the warehouse’s transition toward greater automation and operational technology
Assist with testing, implementing, and training staff on new systems
Monitor adherence to internal quality standards across all workflows
Troubleshoot issues quickly and guide the team through solutions
Monitor variable warehouse costs in relation to revenue fluctuations
Support financial performance goals through efficient operations
Maintain timely reporting and alignment with leadership on key metrics
Qualification
Required
Strong interpersonal and communication skills
Proven ability to lead by example in a hands-on warehouse environment
Exceptional organizational abilities and multitasking skills
Experience supervising or mentoring teams in fulfillment or operations settings
Ability to stay composed and effective in fast-paced situations
Analytical and problem-solving capabilities
Adaptability to shifting business needs and cross-departmental coordination
Interest or experience in warehouse automation and process modernization
Commitment to GiftCash's core values and culture
Benefits
Growth opportunities in a rapidly expanding organization
Supportive and collaborative work environment
Occasional nationwide travel opportunities tied to new facility launches
Company
GiftCash
We provides our customers with a quick and easy way to sell unused gift cards for up to 93% of their face value in cash.
Founded in 2017
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.25M2022-10-20Seed· $0.25M
Leadership Team
Greata Li
Director of Product
Company data provided by crunchbase